COVID-19 Bulletins

View all updates below.

COVID-19 International Services - 20 July

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

Whilst businesses are reopening throughout Europe, we still recommend that you continue to check we can deliver to them and avoid any additional costs with returned parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 13 July

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

Whilst businesses are reopening throughout Europe, we still recommend that you continue to check we can deliver to them and avoid any additional costs with returned parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 6 July

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

Whilst businesses are reopening throughout Europe, we still recommend that you continue to check we can deliver to them and avoid any additional costs with returned parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 29 June

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

Whilst businesses are reopening throughout Europe, we still recommend that you continue to check we can deliver to them and avoid any additional costs with returned parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 22 June

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

Whilst businesses are reopening throughout Europe, we still recommend that you continue to check we can deliver to them and avoid any additional costs with returned parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 15 June

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

All postcode restrictions throughout Europe have been lifted but do please check for all businesses that they are open to receive parcels so we don't have to return the item.

Whilst businesses are reopening throughout Europe, we still recommend that you continue to check we can deliver to them and avoid any additional costs with returned parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 8 June

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

All postcode restrictions throughout Europe have been lifted but do please check for all businesses that they are open to receive parcels so we don't have to return the item.

Whilst businesses are reopening throughout Europe, we still recommend that you continue to check we can deliver to them and avoid any additional costs with returned parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 1 June

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

All postcode restrictions throughout Europe have been lifted but do please check for all businesses that they are open to receive parcels so we don't have to return the item.

Whilst businesses are reopening throughout Europe, we still recommend that you continue to check we can deliver to them and avoid any additional costs with returned parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 26 May

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

All postcode restrictions throughout Europe have been lifted but do please check for all businesses that they are open to receive parcels so we don't have to return the item.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 18 May

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

All postcode restrictions throughout Europe have been lifted but do please check for all businesses that they are open to receive parcels so we don't have to return the item.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 11 May

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

All postcode restrictions throughout Europe have been lifted but do please check for all businesses that they are open to receive parcels so we don't have to return the item.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 4 May

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

For a full list of restricted postcodes, click here.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 27 April

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

Please be aware that we have temporarily suspended our Next Day service to Dublin. Our road service to the Republic of Ireland is still operational, for more details please see our Classic update below.

For a full list of restricted postcodes, click here.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 Domestic Bulletin - 20 April

Weekly Round-up

Last week we experienced record volumes for this time of year, in fact, of the 29 million households in the UK, we delivered to over 1 million of them on Wednesday alone.

Due to the current high levels of demand, we're making arrangements for additional drivers to ensure we continue giving you and your customers a great delivery experience.

Please read our weekly roundup below from what was a highly memorable week for Team DPD and not just in terms of our service performance.

Team DPDgroup show their support for the NHS with... NHS Thursday

It was only a week ago when CEO Dwain McDonald was contacted by Nikos Minadakis, a driver based at our Cardiff depot, who asked if DPDgroup could help his partner Nikkita, a frontline NHS nurse, with a request for donations for patients on her ward. Nikkita simply asked for "a bag of shopping" to help patients who were unable to receive visits and were not getting much needed items or treats.

Nikkita's request was quickly turned into a national response from DPDgroup with all depots and departments getting involved to donate over 48,000 treats and toiletry items, 30,000 of which got delivered on Thursday to over 160 hospitals throughout the UK.

Due to the overwhelming response, we'll be having another NHS Thursday this week when we'll deliver the remaining items.

Safe Working Practices

Protecting our people and your customers remains our top priority which is why we have implemented a number of social distancing practices to ensure safe distances are observed at all times.

These measures are constantly monitored and reviewed to ensure:

 

  • Our people stay 2 metres apart during briefings and for all operational procedures such as loading and unloading vehicles
  • Our driver start times are staggered to reduce the numbers of drivers on site at any one time
  • We remove potential bottlenecks at entrance and exit points by creating new ones
  • We keep people 2 metres apart on our walkways with the help of chevrons
  • Issued badges (pictured right) for all our people to wear to remind everyone to keep a safe distance

 

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue to keep working safely.

COVID-19 International Services - 20 April

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

For a full list of restricted postcodes, click here.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 15 April

Here's an international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

For a full list of restricted postcodes, click here.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 Domestic Bulletin - 14 April

This weekend was incredibly busy but we are delighted to say we maintained our amazing service over the weekend, delivering what we call 'Diamond' service, which is over 99.9%.

Below you will see our weekly round-up from last week and we'll send you our next update on Monday.

Delivering to frontline NHS staff throughout the UK

We have been working with 3DCrowd, a non-profit organisation, who are using 3D printers to produce face shields to protect NHS staff.

The components for the masks have been produced by a team of 1,000 volunteers and to date we have delivered 16,000 masks to frontline NHS workers across the country.

3DCrowd's target is 35,000 masks in total and they've identified 250 hospitals who have the biggest need for these masks. We are supplying our services free of charge to help support this fantastic initiative.

DPD Local Denton support local food banks in Tameside

Franchisee Abdul Patel got together with his team to see how they could help in the local area due to the Coronavirus situation.

After reaching out to Tameside Council, the team had requests to help residents who were self-isolating and couldn't shop for food. The depot covered the costs of their shopping and bought enough supplies to last 3 weeks, with the team delivering the shopping to their door.

The team wanted to do more though, so they contacted the local hospital and ordered enough food to feed 70 families for 2 weeks!

Denton depot then contacted Action Together who work with several food banks. and made some food parcels that have been distributed to food banks in the local area. The team have said they will continue making weekly donations.

COVID-19 International Services - 14 April

Here's this week's international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

For a full list of restricted postcodes, click here.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 International Services - 8 April

Here's today's international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

For a full list of restricted postcodes, click here.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 Domestic Bulletin - 7 April

DPD Local Service

In this update we can confirm that we are still seeing record volumes and today DPDgroup is delivering over 1 million parcels.

We are also pleased to announce our best ever service level of 99.94%.

The service is due to an amazing performance by all our teams but greatly helped by the roads being free of traffic and of course there are many more people at home to receive their parcels which we are delivering to them, contact free and always maintaining social distancing protocols.

Keeping you informed

We have been sending you daily updates on our service since the lockdown period started, however from today we'll switch to a weekly update sent to you at the start of each week. This will give you a complete review of the previous week and visibility of the operational performance we expect in the coming week.

We believe this will provide you with a more useful update going forward.

We're also pleased to report that our staffing levels are improving daily as people who were self isolating, return to work. In anticipation of continued strong demand, our driver recruitment levels are now exceeding that of peak last year. So we're in great shape to deliver great service in the run up to and over the Easter weekend and beyond.

There's a whole lot of love out there for DPD Local

One of our customers, From Lucy, went one step further to say thank you to DPDgroup. She created a book entitled 'DPD Drivers, Not all heroes wear capes' to show her gratitude for Team DPD Local especially with our response to the Coronavirus.

We've shared a few of the thank you messages here.

COVID-19 International Services - 7 April

Here's today's international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

For a full list of restricted postcodes, click here.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 Domestic Bulletin - 6 April

Over the weekend we saw extremely high parcel volumes and we're pleased to say that service levels also remained high, in fact we delivered 'Diamond' service of over 99.9% to your customers.

Hampers for the NHS

Driver Michael Perkins, from our Bristol depot, was talking to one of his regular customers who is a nurse and she mentioned that they don't have any coffee or tea bags at their hospital, so Michael kindly went out the following day and bought some for her to take into work.

That wasn't all though! Depot service champion Michael and the team at Bristol wanted to do more, so they ordered and delivered some hampers for two local hospitals in Bristol, containing essential items such as chocolates, tea bags, coffee and biscuits.

Anthony Wood, manager at Bristol depot, says: "Michael is our depot service champion and organised the whole thing. Everyone in the depot wanted to give something back as a token of our appreciation for what everyone in the NHS is doing throughout the country"

We will continue to keep you informed via our daily bulletins and regular updates on our website. Should you have any queries please speak to your Franchisee or Account Manager.

COVID-19 International Services - 6 April

Here's today's international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

For a full list of restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 Domestic Bulletin - 3 April

Coronavius Weekly Round-up

We continue to see significantly high parcel volumes, but we're delighted to report that service levels across the week remain at their highest ever and we are delivering 'Diamond' service levels of over 99.9% to your customers.

Our teams across the business take time out to applaud our amazing NHS staff

Last night hundreds of our hub, depot and linehaul teams took time out of their busy evening at 8pm to join the nation in applauding all our amazing health workers.

Whilst respecting all the social distancing guidelines, our teams across the country showed their appreciation for our incredible NHS and all the wonderful frontline care workers who are tackling the COVID-19 outbreak.

Watch our teams honour our carers here.

Delivering front-line NHS staff throughout the UK

We are working with 3DCrowd, a non-profit organisation founded only last week, who have used 3D printers to produce face shields to protect NHS staff.

The components for the masks have been produced by a team of 1,000 volunteers and assembled by a company called Pimoroni, based in Sheffield, from where we are collecting the masks to deliver them to front-line NHS workers across the country. We are supplying our services free of charge to help support this fantastic initiative.

To find out more about 3DCrowd and what they're doing, click here.

Working safely

Protecting our workforce and your customers remains our top priority and we have implemented social distancing practices throughout our operation.

Our depots and hubs are high security environments, but we are now also using our CCTV technology to help keep our people safe. The technology is helping us study movements around our locations, to continuously improve the measures taken to protect our people and ensure social distancing at all times. For example, we have created new entrance and exit points to remove potential bottle necks and borrowed the concept of chevrons from the motorway network, to help keep people 2 metres apart on our walkways.

Not all heroes wear capes!

In case you missed it earlier this week, here is some great feedback from people in the communities we deliver to telling us what an incredible job our drivers are doing, here are some of our favourites...

We know that communication during this time is vital and we will continue to keep you fully informed about what we're doing to support you, your customers and our people.

COVID-19 International Services - 3 April

Here's today's international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

We've included a simple look-up table for each country showing the latest status on shipping by service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

To see a full list of restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

To view our update for all road services to Europe, click here.

Air Services

To view our update for all international air services, click here.

DPD Direct

To view our update for our international home delivery service, DPD Direct, click here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

From April 6 2020, there will be an increase in our surcharges, please click here to view the new rates that will apply from this date.

Thank you for continuing to use DPD Local for your world-wide shipments.

COVID-19 Domestic Bulletin - 2 April
Parcel volumes remain high but we are delighted to say service levels are at their highest ever and we are delivering Diamond Service levels of over 99.9%.

We've been reporting our highest ever service levels this week, but of course we recognise that this is due to two main factors - road usage is down by an estimated 75%-80% and so many more people are at home!

Protecting our workforce and your customers remains our top priority and we have implemented social distancing practices throughout our operation.

Our franchisees' depots are high security environments, but we are now also using our CCTV technology to help keep our people safe. The technology is helping us study movements around the depots, to continuously improve the measures taken to protect our people and ensure social distancing at all times. For example, we have created new entrance and exit points to remove potential bottle necks and borrowed the concept of chevrons from the motorway network, to help keep people 2 metres apart on our walkways.

Marvellous Mani

We need to give a huge shout out to Mandeep 'Mani' Singh, a driver at our Dudley Port depot, who yesterday made someone's birthday truly special.

A customer posted on Facebook to say that Mani had delivered some flowers to their grandmother for her birthday, and after mentioning that it was her birthday, he popped to the shop and returned with a bag of shopping for her as a birthday present.

After being shared and commented on by hundreds of people, we got in touch with the customer and we're delighted to say we are recognising Mani's wonderful gesture with an Amazing Award.

Jon Dix, Regional Manager, says: "What an absolute legend Mani is! We spoke with the lady last night and she was in tears, Mani made her grandmother's day and she was so happy there were such lovely people in the world."

Sharing the love

Pietor Pubanc, a driver at our Swindon depot, was given this rainbow drawing and thank you letter from a little girl on his regular route.

COVID-19 Domestic Bulletin - 1 April

As reported yesterday, parcel volumes remain high but we are pleased to report service levels remain excellent, in fact we are still delivering Diamond Service levels of over 99.9%.

We are also using our Peak operational plan, which means we have plenty of additional driver resource available to cover absentees.

Protecting our workforce and your customers remains our top priority and we have implemented social distancing practices throughout our operation.

We are monitoring these daily through our extensive CCTV networks, which comprises over 3,400 cameras. This allows us to be fully confident that we continue to operate safely at all times.

Your customers are appreciating the efforts of our drivers on the doorstep and we've included a round up of these for you in today's bulletin.

Not all heroes wear capes!

We've received loads of messages from people in the communities we deliver to telling us what an incredible job our drivers are doing throughout the country, so we wanted to share the love and show you some of our favourites...

We will continue to keep you informed via our daily bulletins and regular updates on our website. Should you have any queries please speak to your Franchisee or Account Manager.

COVID-19 International Services - 1 April

Here's today's international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

We've included a simple look-up table for each country showing the latest status on shipping by service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

Yesterday there was a large number of changes to the postcode restriction list, with restrictions in a number of areas that we can now deliver to.

For a full list of restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

COVID-19 Domestic Bulletin - 31 March

Last night we saw a significant rise in parcel volumes and a fantastic performance by our hub and depot teams. This means we are delivering exceptionally high service levels today despite the large increase in volume.

Over the last week our drivers delivered Diamond service, which is 99.9% right first time delivery success.

Social Distancing for our people

We are doing everything possible to support our people and we have implemented social distancing measures for everyone at work to help reduce social interaction between people.

This involves staying 2 metres apart during briefings and for all operational procedures such as loading and unloading vehicles.

We are also operating a wave delivery program which staggers driver start times to reduce the number of drivers on site at the same time and to minimise the contact of people.

The safety of our people and those we deliver to is always our number one priority.

We know that communication during this time is vital and we will continue to keep you fully informed about what we're doing to support you, your customers and our people.

COVID-19 International Services - 31 March

Here's today's international update showing the impact Coronavirus (CODI-19) is having on or services across the world.

We've included a simple look-up table for each country showing the latest on shipping by service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

The postcode restriction list is update daily, today there have been a large number of changes where the restrictions have been lifted, notably Italy and where we are now able to deliver to.

To view all restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, by clicking here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

Thank you for continuing to use DPD Local for your world-wide shipments.

COVID-19 Domestic Bulletin - 30 March

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Our parcel collection, sortation and delivery operations continue as normal and we will keep giving your customers the best possible delivery experience, whilst always adhering to social distancing guidelines.

Our Business Continuity Plan is working exceptionally well:

  • We have fully implemented home working where possible
  • Introduced a delivery wave program with drivers, creating a 10-minute gap to avoid too many drivers being together
  • Our Customer Service team have fully transferred to working from home, meaning all channels - phone, chat and emails - are operating as well as always with wait times for calls under 20 seconds
  • On Saturday and Sunday we delivered over 500,000 parcels

And some other good news...

Delivering smiles with parcels

On Friday, we received an email from midwife Paige Mason. Paige had been caring for COVID-19 patients throughout the night and had returned home when Daniel Nelson, a driver at our Dunstable depot, delivered a parcel to her.

Paige understandably took her time to get to the door and when she did, she was greeted by Daniel smiling and waving at the end of the garden. After explaining her job, they both thanked each other for the work they're doing before having a brief chat 2 metres apart, which made Paige's day as her partner is an Intensive Care Doctor and they work opposite shifts, so she doesn't see many people due to social distancing!

Paige comments: "He was so smiley and we had a great chat that literally made my day. In times so testing for all, thank you to all your people that work so hard and still have a smile on their faces."

Daniel, pictured receiving a DPD Amazing Award, which includes a cash reward and a bottle of champagne to recognise his outstanding customer service.

Natalie Giles, manager at Dunstable, says: "Daniel is one of our star drivers and regularly goes above and beyond. He's always happy and cheerful and his customers absolutely love him. He's a true DPD ambassador."

Delivering more than just parcels...

William Watson, a driver at our DPD Local Middlesbrough depot, recently delivered to an elderly lady who was visibly distressed. Will asked what was wrong and she explained her fire alarm was going off, but she couldn't ask anyone to come over as she was self-isolating.

Will then said he would like to help and went into her kitchen, keeping 2 metres away in line with social distancing guidelines, and managed to reset the alarm.

The lady wrote to us to say she was very emotional and grateful for the support.

Glen Watson, franchisee at DPD Local Middlesbrough, says: "It's great to see our drivers going above and beyond during this time and William is a super driver."

A birthday treat from DPD

On Friday driver Glen Martin, based at our Leeds depot, arrived at a house to deliver a parcel to a mother and son who were really upset. It was 4 year old Rayaan's birthday and he told Glen that none of his presents had arrived as they were coming from overseas and he didn't even have a cake because he couldn't go outside!

Glen delivered the parcel, but then drove 4 miles to the nearest bakery, bought a large sealed cupcake, and took it back to Rayaan to wish him a happy birthday!

Mrs Amir called our Leeds depot to tell us just how overwhelmed they were with the surprise and such kindness.

In fact that's not all, Glen and the depot wanted to make the day extra special, so later that day Glen delivered a bag of DPD goodies to Rayaan's house.

Matt Palin, manager at our Leeds depot, says: "Glen is a true northern lad and one of the most genuine people you will ever meet. He is a top bloke and it didn't surprise me to hear what he did. I'm over the moon he was able to make Rayaan's day."

COVID-19 International Services - 30 March

Here's today's international update showing the impact Coronavirus (CODI-19) is having on or services across the world.

We've included a simple look-up table for each country showing the latest on shipping by service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

To view all restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, by clicking here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

Thank you for continuing to use DPD Local for your world-wide shipments.

COVID-19 Domestic Bulletin - 27 March

Our Service Update

We're delighted to report that our operations have continued as normal throughout the week, in fact our drivers have delivered what we call 'diamond' or 'legend' level service eery day.

Legend service is classed as 99.8% right first time delivery whilst Diamond is 99.9% and above.

This fantastic performance has been achieved whilst maintaining social distancing measures throughout our business and on the doorstep when delivering to ensure we protect you, your customers and our people.

Contact free delivery

We've improved our contact free delivery process to include photo capture for proof of delivery. Your customers will not be asked to sign our handheld units and our drivers will take a photo of the parcel at the point of delivery.

We also recognise that some people may be self-isolating and unwilling or unable to open their door to receive parcels, so there's a range of delivery options for everyone including setting their delivery preferences on the DPD app or leaving a note on the front door telling us where to leave the parcel.

Delivery network

We implemented a new Swap It process which eliminates contact and ensures social distancing.

With the new process, our drivers will only touch the Swap It packaging and your customers will only need to touch the items they are swapping and receiving.

On Tuesday 24 March we also suspended our DPD Pickup service to comply with the Government's advice to close non-essential shops.

This means your customers won't be able to drop off their parcels at a shop, divert their parcels to a shop in-flight or collect their parcels from their local shop.

Working with the NHS and the Government

We're delighted to be supporting the NHS by delivering over 55,000 parcels to hospitals, GP surgeries, out of hours centres, pharmacies, adult care homes and hospices.

We've delivered these much-needed supplies across the UK which will help millions of people in their local communities:

We are also in discussion with the Cabinet Office to offer our support in collecting and delivering other items to help fight the virus.

Food delivery

DPDgroup is proud to be a supplier to the food delivery sector, delivering millions of parcels every year on behalf of food retailers.

DPDgroup is now working with supermarket retailer Morrisons to help deliver essential items to their customers.

Due to unprecedented levels of demand, Morrisons have introduced two different types of boxes - one for meat eaters and one for vegetarians - and DPDgroup are proud to be their delivery partner on this.

Unsung Heroes

We want to celebrate our unsung heroes who go above and beyond. Michael Goddard, a driver at our Manchester depot, went the extra mile after making a delivery to an elderly couple this week.

The couple asked about DPDgroup delivering food and Michael advised who we deliver for and then asked them if they needed anything as they were self-isolating. They said they had been unable to get out, so Michael said he'd be back shortly and he then went to a nearby shop, bought some essential items out of his own money, before returning to them. Michael followed the social distancing guidance at all times.

Andy Hesketh, Manager of our Manchester depot, says: "The customer was extremely grateful for what Michael did and couldn't tell us enough how kind he is. Michael's a top driver - he is a great ambassador for DPD and he always goes above and beyond."

COVID-19 International Services - 27 March

Here's our daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our services across the world.

The world-wide situation is ever-changing which is why we've created a simple look-up table for each country showing the latest status on shipping.

We've also attached a list of postcodes to which we cannot deliver - can you please check before you ship that your customers are not in these areas and with all businesses, it's best to double check they are open to receive parcels. We don't want you to incur costs for items that have to be returned because the business/retailer is not open.

Click here to view a full list of restricted postcodes.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

Thank you for continuing to use DPD Local for your world-wide shipments.

COVID-19 Domestic Bulletin - 26 March

Our parcel collection, sortation and delivery operations are continuing as normal.

We can report that our service levels remain excellent and our network service is over 99.9% with a first time delivery success rate of 98%.

At DPD Local we want to help as much as possible to deal with the Coronavirus situation in the UK.

Here's how we're helping...

Working with the NHS and the Government

We're delighted to be supporting the NHS by delivering over 55,000 parcels to hospitals, GP surgeries, out of hours centres, pharmacies, adult care homes and hospices.

We've delivered across the UK these much-needed supplies which will help millions of people in their local communities:

We are also in discussion with the Cabinet Office to offer our support in collecting and delivering other items to help fight the virus. Officials there are currently working out the best way we can help them and we'll keep you updated on how things are going.

Food delivery

DPDgroup is proud to be a supplier to the food delivery sector, delivering millions of parcels every year on behalf of food retailers.

DPDgroup has now teamed up with supermarket retailer Morrisons to help deliver essential items to their customers.

Due to unprecedented levels of demand, Morrisons have introduced two different types of boxes - one for meat eaters and one for vegetarians - and DPDgroup are proud to be their delivery partner on this.

Unsung Heroes

We want to celebrate our unsung heroes who go above and beyond. Michael Goddard, a driver at our Manchester depot, went the extra mile after making a delivery to an elderly couple this week.

The couple asked about DPDgroup delivering food and Michael advised who we deliver for and then asked them if they needed anything as they were self-isolating. They said they had been unable to get out, so Michael said he'd be back shortly and he then went to a nearby shop, bought some essential items out of his own money, before returning to them. Michael followed the social distancing guidance at all times.

Andy Hesketh, Manager of our Manchester depot, says: "The customer was extremely grateful for what Michael did and couldn't tell us enough how kind he is. Michael's a top driver - he is a great ambassador for DPDgroup and he always goes above and beyond."

COVID-19 International Services - 26 March

Here's our daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our services across the world.

The world-wide situation is ever-changing which is why we've created a simple look-up table for each country showing the latest status on shipping.

We've also attached a list of postcodes to which we cannot deliver - can you please check before you ship that your customers are not in these areas and with all businesses, it's best to double check they are open to receive parcels. We don't want you to incur costs for items that have to be returned because the business/retailer is not open.

Click here to view a full list of restricted postcodes.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

Thank you for continuing to use DPD Local for your world-wide shipments.

COVID-19 Domestic Bulletin - 25 March

We can confirm that all our parcel collection, sortation and delivery operations are continuing as normal.

Our service levels have also been excellent throughout our network.

Delivery network

In addition to the new contact free delivery processes we have implemented in recent weeks, we have now introduced a new Swap It process which eliminates contact and ensures social distancing.

With the new process, our drivers will only touch the Swap It packaging and your customers will only need to touch the items they are swapping and receiving.

Yesterday we also suspended our DPD Pickup service to comply with the Government's advice to close non-essential shops.

Social Distancing for our people

We are doing everything possible to support our people and we have implemented new social distancing measures for everyone at work to help reduce social interaction between people.

This involves staying 2 metres apart during briefings and for all operational procedures such as loading and unloading vehicles.

We are also operating a wave delivery program which staggers driver start times to reduce the number of drivers on site at the same time and to minimise the contact of people.

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

COVID-19 International Services - 25 March

Here's our daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our services across the world.

The world-wide situation is ever-changing which is why we've created a simple look-up table for each country showing the latest status on shipping.

We've also attached a list of postcodes to which we cannot deliver - can you please check before you ship that your customers are not in these areas and with all businesses, it's best to double check they are open to receive parcels. We don't want you to incur costs for items that have to be returned because the business/retailer is not open.

Click here to view a full list of restricted postcodes.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

Thank you for continuing to use DPD Local for your world-wide shipments.

COVID-19 International Services - 24 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels.

Please do not send parcels if businesses are closed or your customer's postcode appears on the unable to deliver list.

Click here to view all restricted postcodes.

Please ensure you transmit your parcel data ahead of shipping otherwise, your parcels cannot be exported.

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

DPD Classic - our road service to Europe

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and Air Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

To see all other countries on our air services and the impact, click here.

It's possible that your customers may refuse or not physically be able to sign for their parcels, in which case each country has a solution in place. These are shown on our Service Updates page; to view click the links above.

COVID-19 Domestic Bulletin - 24 March

Following the Government's announcement last night, we have an important update regarding our Pickup shop network which you can read below, however we can confirm our parcel collection and delivery operations continue as normal.

DPD Pickup Shop Network

To comply with the Government's advice to close non-essential shops, we are immediately suspending our DPD Pickup service.

This means your customers won't be able to drop off their parcels at a shop, divert their parcels to a shop in-flight or collect their parcels from their local shop.

We have also updated all our app users regarding the Pickup service.

Contact free delivery

We have added to our contact free delivery process recognising that some people may be self-isolating and unwilling or unable to open their door to receive parcels.

We have a range of delivery options for everyone:

Customers can download the DPD app and set their delivery preferences to leave in a safe place.

If they don't have the DPD app they can select Leave Safe in their in-flight options, if you've allowed us to do so.

Your customers can now leave a note on their front door telling us where to leave their parcel and our drivers will take a photo.

Without the leave in a safe place instruction, our drivers will not deliver the parcel.

Here's a copy of the new notification we will be sending to your customers to make sure they know about leaving a note on their door:

Social Distancing

We have implemented new social distancing measures for all our people at work to help reduce social interaction between people.

Some of these processes involve staying 2 metres apart during briefings and for all operational procedures such as loading and unloading vehicles.

We are operating a wave delivery program which staggers driver start times to reduce the number of drivers on site at the same time and to minimise the contact of people.

We understand at this time communication is vital and therefore we will continue to send you these daily bulletins and ask that you share them with your teams. Should you have any queries please speak to your Account Manager and we will continue to update our website.

COVID-19 Domestic Bulletin - 23 March

We want to confirm that all our parcel collection, sortation and delivery operations are continuing as normal.

We can also confirm that we are seeing extremely good service levels right across our network.

Contact free delivery - update

We've improved our contact free delivery process to include photo capture proof of delivery. Your customers will not be asked to sign our handheld units and our drivers will take a photo of the parcel at the point of delivery.

Here's our new signature screen:

 

This now forms our proof of delivery process for all deliveries until further notice.

Mother's Day

Over the Mother's Day weekend we saw record-breaking service levels while delivering 280,000 parcels to happy mums throughout the UK.

Our People

We are doing everything possible to support our people and we are sharing advice and updates with them on a daily basis in order to keep them as safe as possible.

We will continue to keep you informed via our daily bulletins and regular updates to our website. We have also updated all our app users regarding the new contact free delivery process.

COVID-19 International Services - 23 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels.

Please do not send parcels if businesses are closed or your customer's postcode appears on the unable to deliver list.

Click here to view all restricted postcodes.

Please ensure you transmit your parcel data ahead of shipping otherwise, your parcels cannot be exported.

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

DPD Classic - our road service to Europe

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

To see all other countries on our air services and the impact, click here.

It's possible that your customers may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click on the links above.

 

COVID-19 Domestic - 20 March

This week DPD Local has implemented a number of measures in response to COVID-19 to ensure we protect our service to you, your customers and our people.

Our weekly round-up is shown below:

Service

Our parcel collection, sortation and delivery operations continue to operate as normal.

We're fully prepared for Mother's Day and our detailed plans remain in place, which include having additional drivers and warehouse staff in place at all our sites and a full Saturday and Sunday operation.

We want you to know that we're in great shape to deliver an amazing Mother's Day for you and all your customers.

Other measures we've taken this week

  • Contact free delivery is now our standard process and customers will not be asked to sign our handheld units. With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels
  • We have introduced a delivery wave program with drivers, creating a 10-minute gap to avoid too many drivers being together at critical times in the morning.
  • We have implemented a Peak period, 5-6 day working structure that gives us maximum flexibility. Our peak operational plan enables us to reallocate drivers amongst sites, meaning we currently have 20% additional driver resource available to cover absentees
  • Cleaning has been increased throughout the business as a preventative measure, particularly on lifts, door handles etc.
  • Full home working is being undertaken across the business for all roles that can work from home. We've designed rotas for managers and supervisors at our locations to help minimise unnecessary contact and create social distancing for those that do have to come to work
  • We've made other arrangements to re-deploy staff from one role to another as required. For example, we have senior drivers who are able to undertake supervisory work in depots if required
We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

COVID-19 International Services - 20 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels.

Please do not send parcels if businesses are closed or your customer's postcode appears on the unable to deliver list.

Click here to view all restricted postcodes.

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

DPD Classic - our road service to Europe

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

To see all other countries on our air services and the impact, click here.

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click the links above.

COVID-19 Domestic - 19 March

DPD Local has implemented extra measures in response to COVID-19 to ensure we protect our service to you, your customers and our people. Our latest update is below.

At present we can report that our parcel collection, sortation and delivery operations continue as normal.

Contact free delivery

Contact free delivery is now our standard process and customers will not be asked to sign our handheld units.

Latest Update

  • We have introduced a delivery wave program with drivers, creating a 10-minute gap to avoid too many drivers being together at critical times in the morning.
  • We are implementing a Peak period, 5-6 day working structure that will give us maximum flexibility and allows for driver and warehouse absentees.
  • Cleaning has been increased throughout the business as a preventative measure
  • Full home working is being undertaken across the business for all roles that can work from home
  • We've introduced measures to support our self-employed drivers should they need to self-isolate

London Update

On Wednesday Transport for London announced there would be a partial shutdown of 40 London Underground stations from Thursday morning.

Therefore we have immediately implemented a response plan - which involves car sharing and hiring minibuses to support our people getting to work.

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

COVID-19 International Services - 19 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

To see a full list of all restricted areas in italy, click here.

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

To see all other countries on our air services and the impact, click here.

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click on the links above.

COVID-19 Domestic - 18 March

Today, DPD Local implements new measures in response to COVID-19 to ensure we protect our service to you, your customers and our people.

We continue to follow the advice issued by HM Government and act accordingly.

At present we can report that our parcel collection, sortation and delivery operations continue as normal.

Latest operational response

We are minimising risk across our business by implementing a new range of measures:

De-risked our depots and hubs by asking all non-operational people to work from home
We've invoked our peak operational plan, which enables us to reallocate drivers amongst sites, meaning we currently have 20% additional driver resource available to cover absentees
We have introduced rotas for managers and supervisors at our locations so that there are fewer people in offices and depots. This helps minimise unnecessary contact and creates social distancing for those that do have to come to work
We've also made other arrangements to re-deploy staff from one role to another as required. For example, we have senior drivers who are able to undertake supervisory work in depots if required.
Introduced extra cleaning services in all our offices and depots, particularly on lifts, door handles etc.

At the point of delivery

We are no longer asking customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

Communication at this time is of critical importance and we will issue an update to this bulletin tomorrow

COVID-19 International Services - 18 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

To see all other countries on our air services and the impact, click here.

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click on the links above.

COVID-19 Domestic - 17 March
DPD Local continues to implement new plans in response to the Coronavirus situation in the UK following advice issued by HM Government.

New delivery process

With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

Business Continuity Planning (BCP)

This week we are robustly testing our home working operations for key central departments such as Customer Services, Sales, Finance and IT.

These measures will allow us to keep vital areas of our business going and put us in the best position to react effectively in this rapidly changing set of circumstances.

We are also introducing BCP measures into our collection, delivery and sortation operations and we will provide a detailed update on these tomorrow.

COVID-19 International Services - 17 March

This is the first of our daily bulletin updates relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air ExpressAir Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

To see all other countries on our air services and the impact, click here.

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click on the links above.

DPD Local, working hard to keep your business moving.