DPD Local News

Designed for journalists, this news section provides a list of our recent press releases, useful information, news stories, and company profile.

DPD Group tops MoneySavingExpert's customer satisfaction poll for eighth year running
The UK's favourite parcel delivery group DPD has been voted the best in the business for the eighth year running, in MoneySavingExpert.com's customer satisfaction survey.

Over 11,000 people took part in the poll on Martin Lewis' site to find the best (and worst) parcel delivery firms. Conducted just after the Christmas peak, the poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.

MoneySavingExpert rank firms from best to worst based on the percentage of 'great' and 'OK' votes they get (awarding two points per 'great' percentage point and one point per 'OK' percentage point).

DPD Local finished the overall winner with 70.7% of voters rating their service as 'great', with DPD next on 67.9%. Both firms improved on their 2020 results.

Click here to read the full story.

Your delivery experts for International Shipping

Your delivery experts for International Shipping

DPD Local has teamed up with the Department for International Trade to join their Exporting is Great initiative, which helps businesses increase their exports and reach new global markets.

In a recent webinar we gave to DiT members, we shared the findings of our independent survey on the habits of European eShoppers, identified what are the fastest growing markets in Europe and what you can do to attract these new shoppers.

We've attached a copy of the slides that outlines the findings from our independent research with over 20,000 European eShoppers from 20 countries and across a broad demographic.

View eShopping Trends

DPD Local can give you access to thousands of potential new customers across Europe and beyond by providing them with the best possible delivery experience.

DPD backs Mayor and TfL plan for London freight

DPD backs Mayor and TfL plan for London freight

Firm announces third all-electric micro depot site in capital

The UK's favourite parcel delivery company DPD has backed a plan from the Mayor of London and Transport for London (TfL) aimed at transforming how deliveries work in the capital.

The Freight and Servicing Action Plan was launched at DPD's revolutionary new, all-electric depot in Westminster, where DPD's Chief Operating Officer, Justin Pegg addressed the audience of key stakeholders and provided a demonstration of the innovative operation and its vehicles.

DPD opened the pioneering facility, the UK's first all-electric parcel depot, in October 2018. The depot is completely emission-free for both incoming parcels, served by two 7.5t fully-electric FUSO eCanters, and for last-mile deliveries, carried out by a fleet of electric vans and micro-vehicles. DPD has invested 500,000 in the site, including extensive charging infrastructure, and the depot serves a two-square mile delivery radius in the heart of Westminster.

The plan sets out how the industry can continue to meet the freight and servicing needs of London's growing population and economy, whilst decreasing the number of freight vehicles entering central London by 10 per cent over six years. Actions include:
  • Encouraging Londoners to use more sustainable delivery options such as ?click and collect' and greener delivery slots;
  • Expanding the number of TfL sites housing click and collect lockers by launching a tender to bid for space in TfL stations and open more lockers across the network;
  • Making smarter use of TfL and borough land by identifying plots that could be used for distribution centres, which are vital to encouraging sustainable last mile delivery methods such as cycle freight;
  • Reducing harmful emissions caused by freight movements by launching the central London Ultra Low Emission Zone in April this year.
DPD's Chief Operations Office, Justin Pegg commented; "We fully support the plans outlined by the Mayor and TfL. We are working with them and a wide range of stakeholders to deliver our vision for London. DPD's central London van fleet already meets the ULEZ standard, but we are looking to go further and create an all-electric fleet and a new network of micro depots across the capital. Micro depots mean shorter journeys, fewer vans on the road and zero emissions.

"While we already have two all-electric micro depots open, there are still challenges to be overcome in terms of electrical infrastructure upgrades, site availability and the supply of electric vehicles on the scale we need for an all-electric fleet across the whole of central London. But by working in partnership with TfL, landlords and the other major stakeholders, we are well on the way to making deliveries more sustainable and safer.

"In addition to looking at a whole raft of new initiatives and vehicles in the capital, it is also about making every aspect of our core business more sustainable. DPD's deliveries are already as efficient as possible. Every DPD customer knows, in advance, exactly when we are delivering. That way, they can either be there to accept the parcel or use one of our in-flight options to deliver to a safe place, their chosen neighbour or divert to their nearest DPD Pickup parcel shop. As a result, we deliver more parcels first time than any other carrier, which means far fewer wasted miles and repeat journeys to attempt redeliveries."

DPD also confirmed that they have signed a deal to open their third all-electric depot in Park Lane and have more electric vehicles on order.

Justin Pegg continued: "We've just signed a deal with Q-Park which will enable us to open our third all-electric micro depot. Westminster and Shoreditch are up and running and performing really well and our plan is to open eight such sites in total in central London. Finding the sites is a challenge due to rents in London, so we are actively looking for strategic partnerships with landlords. Getting enough vehicles, fast enough is another issue. I'd hope that the vast majority of the vans we buy going forward will be electric, but we are pushing manufacturers to make more right-hand drive vehicles available, more quickly."

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Notes to editors
Picture: L to R: Heidi Alexander (Deputy Mayor of London for Transport), Justin Pegg (DPD COO), Lilli Matson (Director of Transport Strategy, TfL), John Cameron (DPD Regional Director) at DPD's all-electric Westminster depot.
The UK's favourite parcel delivery company: DPD has been voted top in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies six years running.
In April 2015, DPD was awarded the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one-hour delivery service, Predict.
DPD is a member of DPD group, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe.
The company operates more than 8,000 vehicles from 65 locations and delivers over 230 million parcels a year.

DPD app smashes through the 1 million downloads barrier

Johan Ortiz, from Sheffield, presented with 250 worth of vouchers for becoming YourDPD's millionth user

Just 8 months after its launch, DPD Local's unique YourDPD app has chalked up a major landmark with its 1 millionth user download.

Johan Ortiz, from Sheffield, downloaded the app at the end of January to become the 1 millionth user and was presented with 250 worth of vouchers by Andy Markham, General Manager - DPD Sheffield, to mark the occasion.

DPD Local launched the ground breaking app in May 2016 to enable customers to take complete control over their parcel deliveries, and ensure that they never miss a delivery again.

Your DPD enables customers to create their own profile, set their delivery preferences and track deliveries. The app even allows customers to request that drivers always avoid certain times of the day, such as the school run.

Your DPD Local users can set-up a series of preferences for those occasions when they are not going to be at home for a delivery. These can include specifying their chosen neighbour to receive deliveries, a designated 'safe place' on their own property with a photograph, and their preferred DPD Local Pickup parcel shop for parcels to be taken to - all of which will be relayed to their driver.

Thanks to smartphone geo-location based technology the app can also automatically alert the DPD Local driver when an app user returns home. So if a parcel couldn't be successfully delivered earlier in the day, the driver can now make another delivery before they finish their round. The app user is sent a notification to advise that the driver is returning with their parcel.

The app is free to download from Apple and Android app stores and is compatible with Apple Watches.

DPD Local's CEO Dwain McDonald commented: "It's a fantastic achievement to reach 1 million downloads in such a short space of time, and it's great to see Johan enjoying the benefits of our app, which in turn, helps us give him the best possible delivery experience.

"We've had so much positive feedback from users. You wouldn't really expect a parcel delivery app to generate this kind of a response, but it makes peoples' lives easier, makes them feel they are in control and helps them get their hands on their stuff quicker. It has become a very empowering tool for more than a million online shoppers.

"We know that one of the most popular features is the ability to tell us times of the day that aren't convenient for a delivery. We always use the example of the school run, but there are lots of other uses for that feature. The option to go back to customers who were out earlier in the day and make a successful delivery when they get home is streets ahead of every other delivery company, and is just one of the reasons customers vote us number one, again and again.

"It is amazing to see how quickly customers have embraced the app and learned how to tailor the features to their own lifestyle. It takes personalisation to a whole new level and it is clear from the response we've had so far that customers want more of this kind of tech-based personalisation. Here's to the 2 millionth download!"

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For further information please contact:


Notes to editors

The UK's favourite parcel delivery company: DPD has been voted top in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies four years running.

In April 2015, DPD was awarded the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one hour delivery service, Predict.

DPD was ranked 22nd in The Sunday Times 'Best Big Companies to Work For 2016' list.

DPD is a member of DPD group, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe.

The company operates more than 5,000 vehicles from 56 locations and delivers over 200 million parcels a year.