DPD Local News

Designed for journalists, this news section provides a list of our recent press releases, useful information, news stories, and company profile.

DPD app smashes through the 1 million downloads barrier

Johan Ortiz, from Sheffield, presented with 250 worth of vouchers for becoming YourDPD's millionth user

Just 8 months after its launch, DPD Local's unique YourDPD app has chalked up a major landmark with its 1 millionth user download.

Johan Ortiz, from Sheffield, downloaded the app at the end of January to become the 1 millionth user and was presented with 250 worth of vouchers by Andy Markham, General Manager - DPD Sheffield, to mark the occasion.

DPD Local launched the ground breaking app in May 2016 to enable customers to take complete control over their parcel deliveries, and ensure that they never miss a delivery again.

Your DPD enables customers to create their own profile, set their delivery preferences and track deliveries. The app even allows customers to request that drivers always avoid certain times of the day, such as the school run.

Your DPD Local users can set-up a series of preferences for those occasions when they are not going to be at home for a delivery. These can include specifying their chosen neighbour to receive deliveries, a designated 'safe place' on their own property with a photograph, and their preferred DPD Local Pickup parcel shop for parcels to be taken to - all of which will be relayed to their driver.

Thanks to smartphone geo-location based technology the app can also automatically alert the DPD Local driver when an app user returns home. So if a parcel couldn't be successfully delivered earlier in the day, the driver can now make another delivery before they finish their round. The app user is sent a notification to advise that the driver is returning with their parcel.

The app is free to download from Apple and Android app stores and is compatible with Apple Watches.

DPD Local's CEO Dwain McDonald commented: "It's a fantastic achievement to reach 1 million downloads in such a short space of time, and it's great to see Johan enjoying the benefits of our app, which in turn, helps us give him the best possible delivery experience.

"We've had so much positive feedback from users. You wouldn't really expect a parcel delivery app to generate this kind of a response, but it makes peoples' lives easier, makes them feel they are in control and helps them get their hands on their stuff quicker. It has become a very empowering tool for more than a million online shoppers.

"We know that one of the most popular features is the ability to tell us times of the day that aren't convenient for a delivery. We always use the example of the school run, but there are lots of other uses for that feature. The option to go back to customers who were out earlier in the day and make a successful delivery when they get home is streets ahead of every other delivery company, and is just one of the reasons customers vote us number one, again and again.

"It is amazing to see how quickly customers have embraced the app and learned how to tailor the features to their own lifestyle. It takes personalisation to a whole new level and it is clear from the response we've had so far that customers want more of this kind of tech-based personalisation. Here's to the 2 millionth download!"

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For further information please contact:

Gordon or Liz at MAW Communications (www.mawcomms.co.uk) on 01603 505 845

Notes to editors

The UK's favourite parcel delivery company: DPD has been voted top in MoneySavingExpert's consumer satisfaction poll for parcel delivery companies four years running.

In April 2015, DPD was awarded the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one hour delivery service, Predict.

DPD was ranked 22nd in The Sunday Times 'Best Big Companies to Work For 2016' list.

DPD is a member of DPD group, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe.

The company operates more than 5,000 vehicles from 56 locations and delivers over 200 million parcels a year.

Interlink Express to become 'DPD Local' in major rebranding

One of the UK's most successful parcel delivery firms, Interlink Express, is to be rebranded 'DPD Local' as part of a move to create greater brand consistency within the DPD Group.

Interlink Express, one of the UK's largest franchise operations, was founded in the UK in 1979 and has been experiencing double digit growth for the last five years. The company operates from 90 local depots around the UK and uses the same award winning technology and services as sister company DPD, but focuses on providing a more local service for shippers with smaller volumes.

The change to 'DPD Local' will enable the operation to continue to grow and build on its key differentiators - local knowledge and service - while benefiting more directly from the strength of the DPD brand, both in the UK and Europe. The new brand will carry the tagline; "Your local delivery experts" and emphasise the fact that DPD Local is part of the DPD Group.

As part of the rebrand, DPD Local will retain the core Interlink Express proposition including its 'try before you buy' offer of 100 free parcels for new customers, but will also expand its services to include new international services, the Your DPD app, the DPD Pickup parcel shop network and new bulk upload tools for shippers using marketplaces like ebay.

The new brand will be officially launched on 6th February 2017 when the new website will go live, including dedicated mobile and tablet versions. This will be followed immediately by a national roll-out of the new branding which will include over 2,000 vehicles re-liveried, new uniforms for all members of staff, depot signage, packaging and stationery. The project will be completed by October 2017.

Dwain McDonald, DPD's CEO, commented; "This is a huge leap forward for Interlink Express and DPD Group. The combination of the Interlink Express proposition and the incredible strength of the DPD brand and breadth of services is a really compelling one. DPD is one of the European parcel delivery super brands now, and it makes sense to invest further in that brand.

"The move will bring Interlink Express more into line with the DPD Group but enable it to continue to focus on what it does best; providing a great local service with nationwide, and increasingly, global reach. Interlink Express is a hugely successful business, so we aren't looking to change the core proposition. But it will make it much easier for Interlink Express to integrate with existing DPD services from the Your DPD app to the DPD Pickup parcel shop network and international services such as DPD Classic.

"While we've historically run two different brands in the UK, we've shared services and had duel branded depots in certain locations for years. So we already have a very close working relationship with lots of economies of scale, but it is important that DPD Local remains a separate entity with a clear and distinct proposition. The connection between the local depot, their customer services staff and local businesses is an incredibly strong one. All we want to do is back that proposition with one of the most recognisable brands in the UK and Europe."

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For further information please contact:

Gordon or Liz at MAW Communications (www.mawcomms.co.uk) on 01603 505 845

Notes to editors

DPD Local is a member of DPD group, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe.

DPD Group employs more than 11,000 people in the UK and delivers over 200 million parcels a year.

DPDgroup is launching its new CSR strategy!

DrivingChange: DPDgroup's new CSR strategy

DPDgroup is launching its new CSR strategy. We aim to be a responsible partner for our B2B and B2C customers. With this in mind, we have implemented a new strategy that is both simple and pragmatic. Built around 4 key priorities, the strategy is adapted to the new objectives of the DPDgroup and perfectly consistent with our core business of parcel delivery.

  • Active commitment to carbon-neutral deliveries

DPDgroup measures its environmental impact and is committed to reducing its carbon footprint by 10% per parcel by 2020 and to compensating the remaining emissions linked to its parcel transport activity. 

As such, we are the only parcel delivery company that offers customers carbon-neutral deliveries at no additional cost. This is a clear asset for our customers, who are increasingly concerned by their environmental impact.

To help us with this initiative, we are working with EcoAct, the world's leading consultancy expert in low-carbon strategies.

  • Meeting the challenge of smart urban delivery

Each day, DPDgroup contributes to improving quality of life and health in urban areas by providing an increasingly wide choice of delivery options, while reducing our environmental impact.

We are constantly seeking new delivery methods that are more practical and personalised, by adapting not only to the urban infrastructures in the cities we operate in, but also to our customers' life-styles.

For example, Predict enables our customers to manage their deliveries themselves, by choosing the delivery time-slot that best suits them. This system improves delivery-management efficiency and simplifies our customers' lives. Pickup, our network of alternative delivery locations, now boats 22,000 pick-up points in 14 European countries and is currently testing new services such as Pickup Stores and Pickup Stations in France. New delivery methods offering our customers delivery solutions that are even simpler and more practical.

  • Supporting innovative entrepreneurship

We aim to share our expertise and entrepreneurial spirit with the companies we work with in order to contribute to their development. DPDgroup works actively with these companies in order to find new innovations together.

Since 2010, DPDgroup has been working with Ashoka, the leading worldwide network of social entrepreneurs. As such, we have provided support to several Ashoka "Fellows" across Europe.

  • Bringing the company and civil society closer together

Above all, DPDgroup is a community. The well-being of our staff and that of local communities is a priority for us. We encourage our employees to join together on solidarity initiatives aimed at supporting the local communities we are close to.

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About DPDgroup

DPDgroup is the second largest international parcel delivery network in Europe. DPDgroup combines innovative technologies and local expertise to provide simple, flexible services for both senders and recipients. Through its Predict service, DPDgroup has established new service standards by placing customers' at the centre of the delivery process.

With 26,000 employees and a network of 22,000 Pickup points, DPDgroup delivers 3 million parcels in 230 countries every day, though its four brands: DPD, DPD Local, Chronopost and SEUR.

DPDgroup is the parcel delivery network of GeoPost, which reported revenues of 4.9 billion euros in 2014. GeoPost is a holding company owned by Le Groupe La Poste.

DPDgroup press contact

+33 (0)1 41 33 91 45

DPD Local's Predict wins Queen's Award for Innovation

DPD Local as part of the DPDgroup has won the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one hour delivery service, Predict

The award - the most coveted in British commerce - recognises not only the quality of the innovation itself, but also the enormous contribution Predict has made in the transformation of the company and the dramatic growth achieved in the last five years.

Launched in 2010, Predict remains the only free service in the UK to give parcel recipients advanced notification of their exact one hour delivery slot by SMS or email, so that they don't have to wait in all day for their parcel. The service includes a full range of 'in-flight' options allowing the customer to divert their parcel at any time to a specified neighbour or arrange the delivery for another day if they can't be at home.

Predict was developed in the UK by DPDgroup and uses a bespoke route optimisation system which is fully integrated with the driver's handheld device. That same device also enables the driver and the customer to communicate in real-time about the delivery.

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For further information please contact:

Gordon or Liz at MAW Communications (www.mawcomms.co.uk) on 01603 505 845

Notes to editors

In April 2015, DPDgroup UK was awarded the Queen's Award for Enterprise 2015 in the Innovation category, for its unique one hour delivery service, Predict.

DPD Local is a member of DPDgroup, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe.