Service Updates



UK Service Bulletin


International Service Bulletin

USA Hurricane Florence

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that service delays are to be expected in the US (East Coast areas) due to Hurricane Florence, which is forecasted to make a landfall early Friday morning. The areas likely to be affected are: -

North and South Carolina, Virginia, Maryland, Georgia and Washington DC

We will continue to monitor the situation closely and will provide updates as soon as we have further information.

Russia Customs Import Limit Change

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Russian customs will decrease the import limit on B2C shipments; this will be in effect from the 1st of January 2019.

The import limit currently stands as 1,000 EUR per calendar month per individual consignee.

From the 1st January 2019, the import limit will be 500 EUR per calendar month.

Singapore Formula 1 Grand Prix

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please note that the Formula 1 Singapore Airlines Grand Prix race will be held between the 12th and 18th September 2018.

As the race will be held in the city surrounding Marina centre, deliveries may be affected as the roads and surrounding areas will have restricted access.

Taiwan Custom Requirements

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Please note that all goods exported to Taiwan require a 10 digit telephone number, full consignee or company name, otherwise goods may be delayed in Taiwan Customs

See below, an example of how the correct 10-digit telephone number format should be:

  • Telephone number: +886 (country code) +2 (city are code) +26271808 (consignee phone number)
  • Mobile number: +886 (country code) +926000000 (consignee phone number)

Typhoon Jebi

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Typhoon Jebi has hit Japan and caused widespread damage and flooding. As a result, this has forced airport closures (Kansai, near Osaka) and deliveries to the areas below will be affected:

  • Aichi
  • Kochi
  • Osaka Bay
  • Gifu
  • Kyoto
  • Tokushima
  • Hyogo
  • Nara
  • Wakayama
  • Kagawa
  • Osaka
We are closely monitoring the situation and will provide updates as soon as further information becomes available.

Israel Holidays

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that Israel have a number of Bank Holidays over the coming weeks, therefore, no deliveries will be taking place on the following dates:-

Rosh Hashana/New Year - Monday 10th and Tuesday 11 September 2018

Yom Kippur/Day of Atonement - Wednesday 19th September 2018

Sukkot - Monday 24th September 2018

Simcha Torah - Monday 1st October 2018

Isle of Man Grand Prix

Applies to those customers who use Isle of Man Two Day Service.

Please be advised that the Grand Prix commences on 25th August. As a result many public roads will be closed between these times and dates:

Race days: Saturday 25th, Monday 27th, Wednesday 29th and Friday 31st - roads will be closed between 10:00 - 17:00.

Races can take place on the non-race days if cancelled due to weather or accidents.

Please note that there maybe minor disruptions from the 18th August to 24th August due to practice week. Delivery attempts will be made wherever possible however some delivery delays are to be expected.