Service Updates



UK Service Bulletin

Ferry Delays

Due to severe weather conditions and disruption to the ferry crossing, some parcels to the Republic of Ireland collected on Wednesday 13 November will incur a 24 hour delay.

We will continue to monitor the situation and will update as soon as we have further information.

International Service Bulletin

India Changes to Customs Regulations - Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail

Further to International Notice 1647, following a review by the Government of India, the duty rate at 77.25% will now remain in place for ALL B2C/C2C shipments imported into India.

B2B shipments will incur a 45% duty charge, as was the case previously.

We will provide further updates on any changes made to this in the future.

Turkey Custom Change

Applies to those customers who use Air Express and Air Classic

Please note, effective immediately, Turkish customs have changed the rules around importing parcels in to the country.


If the tax is up to ?200, shipments will now be cleared as DDP and the amount billed back to the shipper. If the tax is over ?200, this will be collected by the local clearance team in the country from the receiver.

Parcels with a value of up to ?1,500 are now subject to the following customs duty:-
- 18% for shipments with EU origin
- 20% for shipments with a non-EU origin
- Plus 20% additional lump sum customs duty for shipment content, which are within Special Consumption
Tax (These include beauty products, books, brochures and pamphlets).

Delays to Corsica, France

Applies to those customers who use DPD Classic

As part of the ongoing industrial action, there is disruption at several French ports resulting in ferries being delayed or cancelled from mainland France to Corsica.

Due to this, parcels destined for Corsica may be subject to delay.

Ferry crossings are set to return to usual at the beginning of next week (20th Jan). Further updates will be issued as required.

Taiwan Custom Change

Applies to those customers who use Air Express, Air Classic and International Mail 

Please be aware due to a Customs regulation change by Taiwanese customs, all nationals are now required to be registered with Customs in order to receive the shipments. This can be done via 2 methods:

1. Through a mobile app called EzWay.
2. Through the Customs website, see link below.

The recipient will only need to register once with customs, please note failure to do this may lead to customs delays or returns.

More information can be found on the website: https://etaipei.customs.gov.tw/

French Protests Continue

Applies to all International Services (Air and Road) customers 

Further to recent notices , protests continue to impact deliveries in France.

Although there are contingency plans in place to reduce impact, there may be disruptions to linehaul transiting through France as well as disruptions to final mile deliveries.

We will issue further updates as required.

Australia Bushfire Delays Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail

Please be advised that deliveries to certain areas of Australia continue to be impacted by severe bushfires, as a result delays delays may be experienced.

The following areas have been affected: Queensland and New South Wales.

We will continue to monitor and provide updates as soon as we have further information available.

Hong Kong Protests Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Please be advised due to ongoing protests and road closures in Hong Kong, delays are still expected to continue.

The following areas are affected by road closures and traffic:
Kowloon, New Territories and Hong Kong Island.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

French Industrial Action Update

Applies to those customers who use DPD Classic, Air Express, Air Classic, DPD Direct and Tracked Mail

Industrial action will take place across numerous dates between 27th November - 5th December.

Please be informed that although contingency plans are in place to reduce impact, there may be disruptions to linehaul within and transiting through France, as well as disruptions to final mile deliveries.

Finnish Network Update

Applies to those customers who use DPD Classic

Finnish Network Update, parcels to Finland collected between the 23rd and 27th of November will incur delays due to industrial action. We have put operational contingency plans in place in order to minimise these delays.

The industrial action is expected to cease on 30th November therefore parcels collected outside the above window should not experience delays - we will continue to monitor this and update if the situation changes.

French Industrial Action

Applies to those customers who use DPD Classic, Air Express, Air Classic, DPD Direct and Tracked Mail 

Please be advised that there is scheduled industrial action in France on 28th November and 5th December in response to the French government's pension reform plans.

Railway and public transport staff, airport employees and postal workers are expected to join in the industrial action.

Due to the above, there may be disruptions to linehaul within and transiting through France, as well as disruptions to final mile deliveries.

All deliveries will be attempted where possible.

Finnish Network - UPDATE

Applies to those customers who use Road Classic and Air Services

Following on from International Notice 1559, postal strikes and other industrial unions (mainly harbour unions) continue to strike. This may impact linehaul and final mile deliveries.

So far, we have not experienced any delays.

We are closely monitoring this and further updates will be distributed as necessary.

Finnish Network Update

Applies to those customers who use DPD Classic

Please note, due to ongoing Postal Strikes in Finland, other industrial unions will also be striking in sympathy, including logistics & harbour unions. We are working with our Nordic colleagues to minimise the impact to our customers however, this may impact both the linehaul operation & final mile deliveries in Finland this week.

We will provide a further update if required.

DPD Classic Network Update 

Applies to those customers who use DPD Classic

Due to heavy snow in Southern regions of France and subsequent delays en route, some parcels collected on Wednesday 13 November have not been unloaded and have missed connections in France.

Please expect a 24 hour delay to service.

Australia Bushfire Delays 

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that deliveries to certain areas of Australia have been impacted due to severe bushfires, as a result delays may be experienced.

The following areas have been affected: Queensland and New South Wales.

We will continue to monitor and provide updates as soon as we have further information available.

Kuwait Customs Delays - Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Further to International Notice 1542, please be advised that Kuwait customs are currently still experiencing processing delays of up to 48 hours. This is due to an intermittent customs system issue in country.

We are continuing to monitor the situation and will update as soon as we have further information.

Hong Kong Protests - Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Further to International Notice 1544, please be advised due to ongoing protests and road closures in Hong Kong, delays are still expected to continue.

The following areas are affected by road closures and traffic:

Kowloon, New Territories and Hong Kong Island.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic, Air Classic, Air Express and DPD Direct destinations and the last delivery day for Christmas and New Year.