Service Updates



UK Service Bulletin

Sunday 10 March

Vitality Half Marathon

The Vitality Big Half marathon is taking place on Sunday and there will be a number of road closures in London City, Dagenham and Barking.

Some parcels due for delivery in the EC, E and SE postcodes are likely to incur a delay, however we will of course do everything possible to deliver your parcel and minimise any delays.

International Service Bulletin

DPD Classic Network Update

Applies to customers who use DPD Classic

Missed connections
Due to continued disruption at the Eurotunnel and further delays en route, approximately 1,100 parcels to France, 800 parcels to Austria, and 200 parcels to Germany (all collected 20th March) and 500 parcels to Portugal (collected 19th March) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to France, Germany, Austria, Portugal, Slovenia, Croatia.

Network update
There are reports of roadblocks in the UK network due to the potential delay in Brexit. This, combined with ongoing delays today at the Eurotunnel, may impact today's linehaul.

Contingency plans are in place to reduce impact. We will continue to monitor this and will provide further updates as necessary.

Delays to Northern Ireland

Applies to customers who use DPD Offshore Next Day

Due to a technical issue with the aircraft and a subsequent flight delay, approximately 2,200 parcels on the Northern Ireland Next Day service will incur a 24 hour delay.

Every effort will be made to achieve as many deliveries as possible on Saturday 23rd March.

DPD Classic Network Update

Applies to customers who use DPD Classic

Missed connections
Due to continued disruption at the Eurotunnel and further delays en route, approximately 2,500 parcels to Germany and 2,000 parcels to France (all collected on 19th March) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to France, Germany and Sweden.

Eurotunnel status
There are currently protests at the Eurotunnel which may impact today's linehaul. Contingency plans are in place to reduce impact. We will continue to monitor this and will provide further updates as necessary

DPD Classic Network Update

Applies to customers who use DPD Classic 

Missed Connections
Due to Eurotunnel delays last week, approximately 1,100 parcels to Netherlands, 1,100 parcels to Belgium, 990 parcels to France and 550 parcels to Germany (all collected 15th March) have not been unloaded and missed onwards connections.

Please expect a 24 hour delay to the following destinations: Netherlands, Germany, France, Belgium, Luxembourg, Czech Republic, Poland, Bulgaria, Romania, Greece, Hungary, Finland, Sweden, Estonia, Latvia, Lithuania, Iceland and Norway.

Eurotunnel Status
We continue to experience inbound Eurotunnel delays. We will continue to monitor this and will provide updates as necessary.

Delays to Jersey

Applies to customers who use DPD Offshore Two Day

Due to adverse sea conditions caused by Storm Gareth the ferry crossing to Jersey was cancelled. As a result, some parcels to Jersey (collected 13th March) will incur a 24 hour delay. In addition to this, some parcels to Jersey (collected 12th March) will incur a further 24 hour delay.

We are continuing to monitor these lanes and will update if there are further disruptions.

Delays to Jersey

Applies to customers who use DPD Offshore Two Day

Jersey - Two Day

Due to adverse sea conditions caused by Storm Gareth the ferry crossing to Jersey was cancelled. As a
result, 520 parcels to Jersey (collected 12th March) will incur a 24 hour delay.

Isle of Man - Two Day

Due to adverse sea conditions caused by Storm Gareth the ferry crossing to the Isle of Man was delayed. As a result, 700 parcels (collected 12th March) will incur a 24 hour delay.

We are continuing to monitor these lanes and will update if there are further disruptions.

Delays to Republic of Ireland Two Day Service

Applies to customers who use DPD Offshore Two Day

Republic of Ireland - Two Day

Due to adverse weather caused by Storm Gareth, the crossing to the Republic of Ireland from the UK was delayed. As a result 2000 parcels (collected 12th March) missed sort and will incur a 24 hour delay.

We are continuing to monitor this lane and will update if there are further disruptions.

Delays to Channel Islands, Scottish Isles and the Isle of Man

Applies to customers who use DPD Offshore Service

Guernsey - Next Day
Due to high winds the Next Day flight service to the Channel Islands departed late. As a result 140 parcels to Guernsey (collected 12th March) will incur a 24 hour delay.

Scottish Isles and Isle of Man - Two Day
Due to Ferry cancellations caused by adverse weather conditions, 820 parcels to the Isle of Man, 150 parcels to HS6 - HS9 [Northern Highlands], 116 parcels to PA43 - PA80 Western Isles [Argyll territory], 80 parcels to Shetland (collected 11th March) will incur a 24 hour delay.

We will continue to monitor these services and will update as necessary.

DPD Next Day Channel Island Service

Applies to customers who use DPD Next Day

Channel Islands Next Day Service Disruptions
Due to the requirement of a replacement aircraft, parcels on the Channel Island Next Day service may incur a 24 hour delay. This will impact 250 parcels to Jersey (collected Monday 11th March) and 130 to Guernsey (collected Monday 11th March).

DPD Two Day Channel Island Service

Applies to customers who use DPD Two Day

Severe Weather Notice
Due to severe weather conditions in the English Channel, Tuesday sailings have been disrupted. Sailings to Guernsey have been cancelled and sailings to Jersey are subject to short notice cancellation. Parcels collected on the 11th March on the Two Day service will incur a 24 hour delay to Guernsey.

Wednesday 13th Sailings
Sailings on Wednesday 13th March are currently under review, we are monitoring this situation and update as necessary.

DPD Classic Network Update

Applies to customers who use DPD Classic

Missed connections
Due to French protests, approximately 5,500 parcels to Germany (collected 5th March), 1,100 to parcels to Netherlands (collected 5th March) and 1,100 parcels to Italy (collected 4th March) have not been unloaded and have missed onwards connections.

Please expect a 24 hour delay to the following destinations: Germany, Netherlands, Italy, Belgium, Sweden, Slovakia, Luxembourg, Czech Republic, Poland, Bulgaria, Romania, Greece, Hungary, Finland, Estonia, Latvia Lithuania, Iceland, Norway.


Eurotunnel Status
Following on from the marketing bulletin sent this morning there are currently protests at the Eurotunnel which is impacting inbound and outbound linehaul. We continue to monitor this situation and will provide further updates as necessary.

Carnival Season - Germany

Applies to customers who use DPD International Services

Due to local carnival activities between 28th February and 5th March, linehaul transiting through Western Germany may be delayed.

In the worst affected areas, final mile deliveries may be impacted as result of complete road closures.

All deliveries will continue to be attempted wherever possible.