Service Updates



UK Service Bulletin

Delays in Dagenham area

The A13 is closed due to an earlier traffic incident and will impact deliveries in the Dagenham area. The closure is expected to remain in place for most of the morning and whilst a detour is in operation, there is severe congestion which will inevitably impact our premium deliveries.

We will notify all cutomers of any delay to their delivery if we have their contact details.

International Service Bulletin

DPD Classic Network Update

Applies to those customer who use DPD Classic

Due to delays en route, approximately 1,100 parcels to Italy (collected 10th September) and 1,100 parcels to France (collected 11th September) were not unloaded and have missed onward connections to France and Portugal.

Due to an operational issue at destination, approximately 500 parcels to Netherlands (collected 11th September) and 700 parcels to Portugal (collected 10th September) have missed onward connections to Benelux, Portugal, Denmark and Finland.

Please expect a 24 hour delay to service.

Missed Connections in Europe

Applies to those customers who use DPD Classic

Due to delays en route, approximately 1,700 parcels to Germany and 1,100 parcels to France (all collected 5th September) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to Germany, France and Austria

Hurricane Dorian

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail

Please be advised that service delays are to be expected in parts of the US (East Coast areas) due to Hurricane Dorian. Flash floods may affect the areas today leading into the latter part of the week. The areas likely to be affected are:

FLorida, Georgia and South Carolina.

We will continue to monitor the situation closely and will provide updates as soon as we have further information.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to an operational, approximately 500 parcels to Netherlands (collected 2nd September) were not unloaded and have missed onward connections.

Due to delays en route, approximately 1,100 parcels to France (collected 2nd September) were not unloaded and have missed onward connections.

Please expect a 24 hour delay to France,Benelux, Denmark, Finland and Norway.

Missed Connections in Europe

Applies to those customers who use DPD Classic

Due to a supplier issue, approximately 1,100 parcels to Germany (collected 31/08 and 01/09) were not unloaded and have missed onward connections.

Please expect a 24 hour delay to Germany and Sweden.

Missed Connections in Europe

Applies to those customers who use DPD Classic

Due to Eurotunnel delays, approximately 3,000 parcels to Germany and 500 parcels to Austria (all collected 29th August) were not unloaded and have missed onward connections. 

Please expect a 24 hour delay to Germany, Austria, Spain, Italy, Sweden.

Missed Flights Impacting Dublin and Northern Ireland

Applies to those customers who use DPD Offshore

Due to delays en route to East Midlands Airport, 139 Next Day parcels for Dublin and approximately 500 Next Day parcels for Northern Ireland, both collected on the 29th of August, will incur a 24 hour delay.

New EORI Regulations - Amendment

Applies to those customers who use Air Express and Air Classic

Please be advised new EORI regulations have now been implemented for the below destinations:

- Andorra
- Gibraltar
- Canary Islands

It is now mandatory to provide a valid EORI number for any shipment to the above destinations prior to export, regardless of value.

Please be advised that the new EORI regulations that have been implemented only apply to B2B and B2C
shipments.

For C2C parcels, senders should enter ''GBUNREG'' if they are not registered on the EORI scheme.

New EORI Regulations

Applies to those customers who use Air Express and Air Classic 

Please be advised new EORI regulations have now been implemented for the below destinations:

-Andorra
-Gibraltar
-Canary Island

It is now mandatory to provide a valid EORI number for any shipment to the above destinations prior to export, regardless of value.

Flight Delays

Applies to those customers who use DPD Offshore Guernsey Next Day

Due to the late departure of a flight, approximately 120 parcels to Guernsey (collected 27th August) may incur a 24 hour delay. Every effort will be made to deliver as many of these parcels as possible.

DPD Offshore Network Update

Applies to customers who use DPD Offshore

Due to delays en route, approximately 1,600 parcels (collected 21st August) to Northern Ireland and Republic of Ireland have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service.

DPD Classic Network Update

Applies to customers who use DPD Classic

Due to an operational issue at destination, 500 parcels (collected 21st August) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to Netherlands, Belgium and Luxembourg.

Road Closures in South France

Applies to those customers who use DPD Classic

There will be road closures in Biarritz and Hendaye, France, due to the G7 summit between 21st-26th August.

This may impact final mile deliveries and collections as well as linehaul to Spain and Portugal passing through South France.

All efforts will be made to ensure that impact, if any, is kept to a minimum.

DPD Classic Missed Connections

Applies to those customers who use DPD Classic 

Due to operational issues at destination following a national Bank Holiday approximately 1,100 parcels to Italy (collected 16th - 18th August) were not unloaded and have missed onward connections. These parcels will incur a 24 hour delay.

DPD Classic Network Update

Applies to customers who use DPD Classic

Due to delays en route, approximately 800 parcels to Italy (collected 13th August), 500 parcels to Italy (collected 15th August) and 800 parcels to France (collected 18th August) were not unloaded and have missed onwardn connections to Italy and France.

Due to European Bank Holidays all of the above were scheduled for unloading on 19th August.

Please expect a 24 hour delay to service.