COVID-19 Latest



COVID-19 Bulletin - 18 March

Today, DPD Local implements new measures in response to COVID-19 to ensure we protect our service to you, your customers and our people.

We continue to follow the advice issued by HM Government and act accordingly.

At present we can report that our parcel collection, sortation and delivery operations continue as normal.

Latest operational response

We are minimising risk across our business by implementing a new range of measures:

De-risked our depots and hubs by asking all non-operational people to work from home
We've invoked our peak operational plan, which enables us to reallocate drivers amongst sites, meaning we currently have 20% additional driver resource available to cover absentees
We have introduced rotas for managers and supervisors at our locations so that there are fewer people in offices and depots. This helps minimise unnecessary contact and creates social distancing for those that do have to come to work
We've also made other arrangements to re-deploy staff from one role to another as required. For example, we have senior drivers who are able to undertake supervisory work in depots if required.
Introduced extra cleaning services in all our offices and depots, particularly on lifts, door handles etc.

At the point of delivery

We are no longer asking customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

Communication at this time is of critical importance and we will issue an update to this bulletin tomorrow

COVID-19 International Services Bulletin - 18 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

To see all other countries on our air services and the impact, click here.

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click on the links above.

COVID-19 Bulletin - 17 March

DPD Local continues to implement new plans in response to the Coronavirus situation in the UK following advice issued by HM Government.

New delivery process

With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

Business Continuity Planning (BCP)

This week we are robustly testing our home working operations for key central departments such as Customer Services, Sales, Finance and IT.

These measures will allow us to keep vital areas of our business going and put us in the best position to react effectively in this rapidly changing set of circumstances.

We are also introducing BCP measures into our collection, delivery and sortation operations and we will provide a detailed update on these tomorrow.

 

COVID-19 International Services Bulletin - 17 March

This is the first of our daily bulletin updates relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

To see all other countries on our air services and the impact, click here.

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click on the links above.

DPD Local, working hard to keep your business moving.

COVID-19 Bulletin - 16 March

As you would expect DPD Local has plans in place to deal with the escalating Coronavirus situation in the UK and across the world. We are aware that you, our customers, need to understand our response and we have therefore prepared the following update.

As the situation is extremely fast-moving we will issue updates weekly or more frequently if further announcements are made by HM Government.

1. UK parcel collection and delivery operation

At present all parcel operations continue as normal. All DPD Local depots and hubs are working as normal and we have no closures affecting any of our sites.

2. International Parcel collection and delivery operations

At present all international parcel operations continue as normal, including in Italy. All DPD depots and hubs in Europe are working as normal and we have no closures.

Our operation in Italy is NOT majorly affected by the restrictions introduced by the Italian Government and largely continue as normal, although there are some restrictions when delivering to certain business locations.

We are also seeing some reduced air capacity to destinations in the Far East, including China, Japan, Korea, Singapore and Hong Kong, but at present this is only leading to 24 hour delays.

We will issue an International Destination Specific update next week. In the meantime if you have any queries regarding individual destinations please contact your local Franchisee.

3. Our process in the UK if a customer refuses to sign a handheld device at the point of delivery due to fears of transmission of the virus.

DPD Local drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident which is referenced as RTS on tracking screens. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting.

If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.

4. Briefing our People

We have issued detailed communications to all our workforce to ensure they are fully briefed on the latest situation. All our advice to them is based on that issued by HM Government, which essentially says that we should continue to work.

We have issued detailed travel advice to all our people so they are aware of the latest information and know what to do if they have recently returned from abroad.

We have advised all our people of the correct process to follow in the event they feel unwell or experience flu-like symptoms.

5. In the instance of any individual, DPD Local personnel or visitors, attending one of our sites and is suspected of having or is confirmed as having coronavirus, we will follow the advice issued by HM Government

This means we will contact the PHE Local Health Protection Team or in Scotland, Health Protection Scotland, in Wales, Public Health Wales and the Public Health Authority in Northern Ireland, to discuss the case, they will advise on any actions or precautions that should be taken.

Closure of the workplace is not recommended, by Public Health England at this time.

6. In terms of cleaning offices and work spaces where there are suspected or confirmed cases of Coronavirus

Again we will follow the advice of the PHE Local Health Protection Team, or equivalent which at present does NOT require additional cleaning, however this will be carried out if recommended by the authority.

This is inline with the latest policy advice issued by HM Government.

7. DPD Local employees and owner drivers with the virus

At present we do not have any reported cases.

8. Mail and parcels from China or other affected areas.

There is currently no evidence that you can catch Coronavirus from parcels and letters.

We have just announced special measures for self-employed drivers who will receive help, being paid the equivalent of SSP and having their main operational costs deferred.

9. Restrictions on meetings and travel

Non-essential International travel between DPD Local locations has been suspended until further notice.

UK travel and meetings are continuing as normal.

10. Additional information

Further details are available at www.gov.uk and DPD Local will issue an update to this document as the situation changes.

COVID-19 Bulletin - 13 March

Customer Update - Coronavirus COVID-19

13 MARCH 2020

As you would expect DPD Local has plans in place to deal with the escalating Coronavirus situation in the UK and across the world. We are aware that you, our customers, need to understand our response and we have therefore prepared the following update.

As the situation is extremely fast-moving we will issue updates weekly or more frequently if further announcements are made by HM Government.

1. UK parcel collection and delivery operation

At present all parcel operations continue as normal. All DPD Local depots and hubs are working as normal and we have no closures affecting any of our sites.

2. International Parcel collection and delivery operations

At present all international parcel operations continue as normal, including in Italy. All DPD depots and hubs in Europe are working as normal and we have no closures.

Our operation in Italy is NOT majorly affected by the restrictions introduced by the Italian Government and largely continue as normal, although there are some restrictions when delivering to certain business locations.

We are also seeing some reduced air capacity to destinations in the Far East, including China, Japan, Korea, Singapore and Hong Kong, but at present this is only leading to 24 hour delays.

We will issue an International Destination Specific update next week. In the meantime if you have any queries regarding individual destinations please contact your local Franchisee.

3. Our process in the UK if a customer refuses to sign a handheld device at the point of delivery due to fears of transmission of the virus.

DPD Local drivers can still make the delivery and will use the Deliver to Neighbour optionavailable to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident which is referenced as RTS on tracking screens. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting.

If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.

4. Briefing our People

We have issued detailed communications to all our workforce to ensure they are fully briefed on the latest situation. All our advice to them is based on that issued by HM Government, which essentially says that we should continue to work.

We have issued detailed travel advice to all our people so they are aware of the latest information and know what to do if they have recently returned from abroad.

We have advised all our people of the correct process to follow in the event they feel unwell or experience flu-like symptoms.

5. In the instance of any individual, DPD Local personnel or visitors, attending one of our sites and is suspected of having or is confirmed as having coronavirus, we will follow the advice issued by HM Government

This means we will contact the PHE Local Health Protection Team or in Scotland, Health Protection Scotland, in Wales, Public Health Wales and the Public Health Authority in Northern Ireland, to discuss the case, they will advise on any actions or precautions that should be taken.

Closure of the workplace is not recommended, by Public Health England at this time.

6. In terms of cleaning offices and work spaces where there are suspected or confirmed cases of Coronavirus

Again we will follow the advice of the PHE Local Health Protection Team, or equivalent which at present does NOT require additional cleaning, however this will be carried out if recommended by the authority.

This is inline with the latest policy advice issued by HM Government.

7. DPD Local employees and owner drivers with the virus

At present we do not have any reported cases.

8. Mail and parcels from China or other affected areas.

There is currently no evidence that you can catch Coronavirus from parcels and letters.

We have just announced special measures for self-employed drivers who will receive help, being paid the equivalent of SSP and having their main operational costs deferred.

9. Restrictions on meetings and travel

Non-essential International travel between DPD Local locations has been suspended until further notice.

UK travel and meetings are continuing as normal.

10. Additional information

Further details are available at www.gov.uk and DPD Local will issue an update to this document as the situation changes.

UK Service Bulletin

No new updates.

International Service Bulletin

No new updates.