Service Updates



UK Service Bulletin

D-Day 75 Event Portsmouth

Applies to customers of DPD Local Portsmouth

On Wednesday 6 June there is a National Commemorative Event for D-Day 75 in Portsmouth that will be attended by HRH The Queen & Donald Trump. As a result of this there will be high security in place around the event, including road closures and restricted access areas. 

The areas expected to be severely affected are PO1 2 & PO5 3 but there is potential for delays in the wider PO postcode areas.

DPD Local Portsmouth will make every effort to ensure all deliveries are received on time, however some parcels may incur a delay.

Thank you for understanding and if there are any delays we will update you accordingly.

International Service Bulletin

Delays in Hong Kong due to protests

Applies to customers who use Air Express, Air Classic, DPD Direct and Tracked Mail

Please be advised that due to the current protests taking place in Hong Kong, delivery delays are to be expected.

This is mainly affecting Hong Kong Islands and the situation is being closed monitored.

A further update will be provided as soon as more information becomes available.

DPD Offshore Network Update

Applies to customers who use Channel Islands - Next Day

As a result of a delayed departure of the aircraft from East Midlands Airport caused by fog over the Channel Islands, approximately 200 parcels for Jersey and 150 parcels for Guernsey (both collected 29th May) may incur a 24 hour delay.

We will do our best to ensure these parcels delivered as soon as possible.

DPD Classic Network Update

Applies to customers who use DPD Classic

Due to delays en route, approximately 900 parcels to Portugal (collected 28th May) were not unloaded and have missed onward connections to Portugal.

Due to an operational issue at destination, approximately 2,200 parcels to Germany (collected 29th May) and 1,700 parcels to France (collected 28th May) have not been unloaded and have missed connections to France, Germany, Italy, Spain and Sweden.

Please expect a 24 hour delay to service.

Saudi Arabia Customs Delays

Applies to customers who use Air Express, Air Classic, DPD Direct and International Mail

Further to International Notice 1441, please be advised that Saudi Arabia customs are continuing to experience processing delays. Saudi customs are working hard to process parcels as quickly as possible.

We are continuing to monitor the situation and will update as soon as we have further information.

Missed Connections

Applies to customers who use DPD Classic

Due to delays en route, some parcels collected on Monday 20 May going to Portugal, France, Austria and Germany have not been unloaded and have missed onward connections. These parcels will incur a 24 hour delay.

Please expect delays to the following destinations: France, Austria, Germany, Croatia, Slovenia and Sweden.

Lebanon Customs Strike 

Applies to customers who use Air Express, Air Classic and International Mail

Please be aware that due to a Customs Strike in Lebanon, customs clearance has been suspended until further notice.

We are continuing to monitor the situation and will update as soon as we have further information.

Isle of Man TT

Applies to customers who use DPD Offshore

Please be advised that the annual Isle of Man TT race will take place between Saturday 25th May and Friday 7th June.

There will be disruptions to deliveries on race week, with full road closures on 3rd, 5th and 7th June.

Whilst every effort will be made to achieve all deliveries and collections, any which fail will be attempted the following day, provided that the race schedule permits.

Ramadan and Eid Ul Fitr

Applies to customers who use Air Express, Air Classic, DPD Direct and International Mail

Ramadan (5th May - 4th June 2019)
The month of Ramadan is expected to commence from 5th May 2019 and continue until 4th June 2019, dates may vary depending on country. Deliveries to any of the countries listed below may be impacted due to a change in the working hours, for this period only.

Please note during the month, working hours and staff will be reduced, this may have an impact on deliveries and customs processing.

Eid Ul Fitr (Expected from 5th - 7th June 2019)
During the Eid celebration, there will be no deliveries to the countries listed below. Exact dates will be confirmed closer to the celebration.

The following countries will be impacted; Bahrain, Bangladesh, Egypt, Ethiopia, Iran, Iraq, Jordan,Kuwait, Libya, Morocco, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Sudan, Syria, Tunisia,United Arab Emirates and Yemen.

If anything changes we will provide further updates.