Service Updates



UK Service Bulletin

Delays in Dagenham area

The A13 is closed due to an earlier traffic incident and will impact deliveries in the Dagenham area. The closure is expected to remain in place for most of the morning and whilst a detour is in operation, there is severe congestion which will inevitably impact our premium deliveries.

We will notify all cutomers of any delay to their delivery if we have their contact details.

International Service Bulletin

Riots & Strikes in Spain

Applies to those customers who use DPD Classic, Air Express & Air Classic

Please note that final mile deliveries in the Catalonia region of Spain may be delayed due to ongoing rioting & strike action.

We are monitoring the situation & will update if necessary.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to delays en route some parcels to France (collected 14th October) and some parcels to Italy (collected 13th October) have not been unloaded and have missed onward connections.

In addition, due to operational issues in the European hub, a number of parcels exported to east/north east Germany (collected 14th October) will incur a 24 hour delay.

Please expect a 24 hour delay to service.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to delays en route some parcels to Spain (collected 9th October) and some parcels to Germany (collected 10th October) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service to all destinations.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to delays en route some parcels to Italy, some parcels to Czech Republic (both collected 8th October), some parcels to Germany and some parcels to France (both collected 9th October) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service to the above destinations.

Northern Ireland Next Days Delays 

Applies to those customers who use DPD Offshore

Due to operational issues some Next Day parcels for Northern Ireland (collected 9th October) have missed connection and will incur a 24 hour delay.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to delays en route some parcels to France, some parcels to Germany (both collected 8th October), 1,100 parcels to Spain and some parcels to Portugal (both collected 7th October) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to delays en route some parcels to Germany (collected 8th October) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service.

DPD Classic Update

Applies to those customers who use DPD Classic

Due to delays en route to destination, some parcels to Germany (collected 4th October) have missed connections to Germany.

Please expect a 24 hour delay to service.

Ferry Delays & Cancellations 

Applies to those customers who use DPD Offshore

Due to extreme weather conditions off the west coast of Scotland, ferry crossings are subject to delays and short notice cancellations. As a result, approximately 150 parcels for the western isles [postcodes PA40 to PA78] (collected 4th october) may incur a 24 hour delay. Pro alert will alert recipients of the delays.

DPD Classic Network Update

Applies to those customers who use DPD Classic & Offshore

Due to operational issues at destination, some parcels to Republic of Ireland on the Two Day service (collected 2nd October) and some parcels to Germany (collected 1st October) have not been unloaded and have missed onward connections. Additionally due to a supplier error, some parcels to Poland (collected 3rd October) will incur a delay.

Please expect a 24 hour delay to service to the following destinations: Republic of Ireland, Germany, Poland and Sweden.

Storm Lorenzo - Severe Weather Warning

Applies to those customers who use DPD Offshore

On October 3rd and 4th Storm Lorenzo is expected to hit Western and Southern Ireland, prompting an orange weather warning to be issued. As a result, there is potential for delays to both DPD Ireland's inbound operation at Athlone and also deliveries due 4th October.

We will continue to monitor the situation and will update as and when more information becomes available.

DPD Classic Network Update

Applies to those customers who use DPD Classic & Offshore

Due to operational issues at destination, some parcels to Ireland (collected 2nd October) have not been unloaded and have missed onward connections. Additionally, due to delays en route some parcels to France (collected 2nd October) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to service.

Indonesia Customs Processing Changes 

Applies to those customers who use Air Express and Air Classic

Please be advised that levels of inspection at Indonesian Customs have increased.

As a result, possible delays may be experienced in clearance and delivery.

DPD Classic Update

Applies to those customers who use DPD Classic

Due to delays en route to destination, some parcels to France (collected 27th September) have missed connections to France.

Please expect a 24 hour delay to service.

Next Day Guernsey - Flight Delays 

Applies to those customers who use DPD Offshore

As a result of a late flight departure from East Midlands Airport, some Next Day parcels to Guernsey (collected 30th September) may be subject to a 24 hour delay. Every effort will be made to achieve as many deliveries as possible.

China - Golden Week

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail

Please be advised that the public holiday Golden Week in China will begin from Tuesday 1st October to Monday 7th October.

Therefore, deliveries will not be taking place during this period and normal service will resume on Tuesday 8th October.

Taiwan - Typhoon Mitag

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Please be advised that Typhoon Mitag has hit parts of eastern and southeastern Taiwan today, which is continuing to move northwest. As a result, delivery delays are to be expected.

We will continue to monitor the situation closely and will provide further updates if there are any developments.

DPD Classic Update

Applies to those customers who use DPD Classic

Due to delays en route to destination, some parcels to Italy (collected 25th September) and some parcels to Germany (collected 26th September) have missed connections to Italy and Germany.

Due to an Operational issue, some parcels to Germany and Sweden (collected 28th/29th September) have been held in the UK and will be exported tonight.

Please expect a 24 hour delay to service.

Delays to Guernsey Next Day

Applies to those customers who use DPD Offshore

As a result of heavy fog, this morning's Channel Islands flight has been unable to land in Guernsey. Some Next Day parcels to Guernsey (collected 25th September) will be subject to a 24 hour delay.

Missed Connections 

Applies to those customers who use DPD Classic

Due to delays en route to destination, some parcels to Portugal (collected 23rd September) have missed connections in Portugal.

Due to an Operational issue at destination, some parcels to Germany (collected 24th September) have missed connections in Germany.

Please expect a 24 hour delay to service.

Missed Connections

Applies to those customers who use DPD Classic

Due to delays en route, some parcels to Germany (collected 23rd September) and some to Czech Republic (collected 22nd September) have not been unloaded and missed onward connections.

Please expect a subsequent 24 hour delay.

Missed Connections in Europe

Applies to those customers who use DPD Classic

Due to delays en route to destination, some parcels to France (collected 22/09) have not been unloaded and have missed onward connections in France.

Please expect a 24 hour delay to service

Missed Connections in Europe

Applies to those customers who use DPD Classic

Due to delays en route to destination, some parcels to France (collected 18/09) have not been unloaded and have missed onward connections in France.

Please expect a 24 hour delay to service.

USA Increased Customs Inspections

Applies to those customers who use Air Express, Air Classic, DPD Direct & International Mail

Please be advised that US Customs have increased individual inspections on shipments arriving into airports across the country, which is causing clearance delays.

The US customs authorities are currently stopping random flights to individually search all shipments.

We are continuing to monitor the situation and will update as soon as we have further information.

DPD Classic Network Update

Applies to those customers who use DPD Classic

Due to delays en route, some parcels to Austria (collected 12th September) were not unloaded and have missed onward connections.

Please expect a subsequent 24 hour delay to parcels destined for Austria, Croatia and Slovenia.

DPD Classic Network Update

Applies to those customer who use DPD Classic

Due to delays en route, some parcels to Italy (collected 10th September) and some parcels to France (collected 11th September) were not unloaded and have missed onward connections to France and Portugal.

Due to an operational issue at destination, approximately some parcels to Netherlands (collected 11th September) and some parcels to Portugal (collected 10th September) have missed onward connections to Benelux, Portugal, Denmark and Finland.

Please expect a 24 hour delay to service.

Missed Connections in Europe

Applies to those customers who use DPD Classic

Due to delays en route, some parcels to Germany and some arcels to France (all collected 5th September) have not been unloaded and have missed onward connections.

Please expect a 24 hour delay to Germany, France and Austria

Hurricane Dorian

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail

Please be advised that service delays are to be expected in parts of the US (East Coast areas) due to Hurricane Dorian. Flash floods may affect the areas today leading into the latter part of the week. The areas likely to be affected are:

FLorida, Georgia and South Carolina.

We will continue to monitor the situation closely and will provide updates as soon as we have further information.