Service Updates



UK Service Bulletin

Delays in Dagenham area

The A13 is closed due to an earlier traffic incident and will impact deliveries in the Dagenham area. The closure is expected to remain in place for most of the morning and whilst a detour is in operation, there is severe congestion which will inevitably impact our premium deliveries.

We will notify all cutomers of any delay to their delivery if we have their contact details.

International Service Bulletin

Adverse Weather Conditions - Guernsey

Applies to customers who use DPD Offshore - Next Day

Due to adverse weather conditions in Guernsey and subsequent flight delay, approximately 150 parcels (collected 11.07) on the DPD Next Day service may incur a 24 hour delay.

All efforts will be made to ensure that parcels are delivered as soon as possible.

Severe Pollution in Paris and Lyon

Applies to customers who use DPD Classic

There are driving bans and road closures in place on the 27th and 28th June in the Paris and Lyon area for HGVs. This has been put in place by the French Authorities due to high air pollution.

As a result, parcels to France collected between 22nd-27th June may incur delays.

However, we continue to work closely with our colleagues in France to get as many parcels out for delivery, with plans in place to clear the backlog of parcels and get service back to normal as soon as possible.

Nordica POD issue

Applies to customers who use DPD Classic

Please note that due to a data issue, proof of delivery for some parcels to Nordic countries, are not showing in the DPD tracking platforms. Shipments to Denmark are predominantly affected.

Despite delivery scans and PODs not uploading into the system, parcels are being delivered as normal.

We are currently working to resolve this issue and will provide further update as
necessary.

Delays in Hong Kong due to protests

Applies to customers who use Air Express, Air Classic, DPD Direct and Tracked Mail

Please be advised that due to the current protests taking place in Hong Kong, delivery delays are to be expected.

This is mainly affecting Hong Kong Islands and the situation is being closed monitored.

A further update will be provided as soon as more information becomes available.