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UK Service Bulletin

No new updates.

International Service Bulletin

Nigeria Politcal Situation

Applies to Air Express, Air Classic & International Mail

Please be advised due to the current civil disturbance taking place in Nigeria, this has resulted in road closures and disruption in Lagos. As a result of this, please expect delivery delays to your parcels.

We are continuing to monitor the situation and will update as soon as we have further information.

COVID - Countrywide Lockdowns

Applies to DPD Classic

Please be advised that Slovenia and Czech Republic have gone into countrywide lockdown. Depots are working as normal and essential shops remain open. We are working with our colleagues to ensure deliveries are made as normal. If the situation changes, we will provide a further update.

Kuwait Customs Delays

Applies to Air Express, Air Classic and International Mail

Please be advised that Kuwaiti customs are currently experiencing customs processing delays of up to 48 hours. This is due to a customs backlog in country created by increased volumes in the network.

We are continuing to monitor the situation and will update as soon as we have further as soon as we have further information.

DPD Classic Network Update

Applies to DPD Classic

Due to further delays at the Eurotunnel yesterday, a number of parcels to Classic destinations (collected
16th September) have not been unloaded and will experience a 24-hour delay.

Please note that there are further delays at the Eurotunnel today which could impact parcels collected
17th September. We are monitoring this and working closely with our European colleagues to minimise
any delays, however if there are any further delays to deliveries, we will provide a further update.

DPD Classic Network Update

Applies to DPD Classic

Due to long delays at the Eurotunnel yesterday, a number of parcels to Classic destinations (collected 15th September) have not been unloaded and will experience a 24-hour delay.

Please note that there are further delays at the Eurotunnel today which could impact parcels collected 16th September. We are monitoring this and working closely with our European colleagues to minimise any delays, however if there are any further delays to deliveries, we will provide a further update.

Eurotunnel Delays

Applies to DPD Classic

Please be aware we are currently experiencing outbound delays of up to 3 hours at the Eurotunnel. We are working with our European colleagues to minimise delivery delays where possible.

We are monitoring this and will provide updates on the situation, including any delays incurred.

Hurricane Sally

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised Hurricane Sally is closing in on the US Gulf coast, threatening several southern US states including Florida, Mississippi, Louisiana and Alabama.

The Hurricane has strengthened into a category 2 and is sustaining strong winds, expected to make landfall early Wednesday morning. Several areas are now under mandatory evacuation orders and delivery delays are to be expected.

We will continue to monitor the situation closely and will provide updates as soon as we have further information.

USA - West Coast Wildfires

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised Western US states are battling nearly 100 wildfires with more than half a million people being forced to evacuate their homes.

Wildfires are burning across 12 western US states, with California, Washington state and Oregon being the most impacted by the blazes, fuelled by heat waves and windy conditions.

As a result, please expect delivery delays in USA. We are closely monitoring the situation and will provide updates on any further developments.

Typhoon Haishen - Japan/ South Korea

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised that Typhoon Haishen has hit south-western Japan and has now hit the Korean Peninsula. This has caused widespread disruption and damage, therefore, delays to parcel deliveries are to be expected.

The worst hit areas are in the Kyushu region in Japan and South Korea's eastern North Gyeongsang province. We will continue to monitor the situation closely and will send further updates.

Egypt - Customs Charge

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised that all inbound volume into Egypt will now be operated through MTS (Misr Technology Services) which is implementing a one window system for clearance. This means all parcels imported into Egypt will now be subject to a service fee of 256 EGP or 12 GBP, irrespective of the value.

This change has been enforced on direction from the Egyptian authorities and will impact all Carriers, please note:

DDP customers - The charges will be billed back to the sender
DAP customers - The charges will be obtained from the recipient in the country

USA - Northern California Wildfires

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised that as of Thursday 20th August, wildfires began causing damage and disruption in Northern California.

As a result, delivery delays are expected to Northern California. We are closely monitoring the situation and will provide updates on any further developments.

Kuwait - Customs Duty Charge 

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please note that effective immediately, Kuwaiti Customs have introduced a new low-value limit for B2C shipments, exempting shipments with a value of 100 KWT (approx. £249) or less than Customs duty.

Previously, any shipments with a value of under 100 KWT (approx. £249) would have incurred duty charges of 5% of the value of goods. Now, they will not and only shipments above 100 KWT will incur duty charges of 5% of the value of the goods.

Lebanon - Beirut Explosion 

Applies to Air Express, Air Classic, DPD Direct & International Mail 

Please be advised following the recent events in Beirut, there will be delays with deliveries, collections and
clearance until further notice.


We are closely monitoring the situation and will provide updates on any further developments

USA - Tropical Storm Isaias

Applies to Air Express, Air Classic, DPD Direct & International Mail

Please be advised Tropical Storm Isaias has caused damage and disruption throughout the
East Coasts of the USA. The storm, which was downgraded from a Category 1 hurricane
after making landfall in North Carolina, has moved northwards along the coast and into
Vermont.

This has resulted in residents along the East Coast being left without power, with the
storm causing tornadoes, floods, and fires, as well as uprooting trees and damaging homes.
As a result of this, please expect delays in deliveries in the USA. We are closely monitoring
the situation and will provide updates on any further developments.

KSA VAT Increase - Reminder 

Applies to the customers who use Air Express, Air Classic and DPD Direct 

Please note that the Saudi Government has announced it will increase the Value Added Tax (VAT) rate and break from the Gulf Cooperation Council's harmonized VAT framework.

Effective from 1st July 2020, the VAT will increase from 5% to 15%. VAT is a consumption Tax that the end-user is obligated to pay and we will be merely acting as a Collection Agent on behalf of the Government.

Import VAT at the rate of 15% will be payable on imports of goods based on the value of shipments cleared at Customs, subject to specific exemptions under applicable law.
Furthermore, Import VAT will also apply on Customs duty (if applicable), based on the value of declared shipments. Parcels over the value of 1000 SAR threshold (or approx £218) will be dutiable and be charged 15% VAT on the duty.

For most commodities in Saudi, duty is around 5%.

For example:

Value of Goods = 1500 SAR (approx £326)
Duty on commodity = 5%
15% VAT on value of goods = 225 SAR (approx £49)
15% VAT on 5% duty rate = 11.25 SAR (approx £2.50)
Total VAT to pay= 236.25 SAR (approx £51.36)

Please note that the duty threshold is 1000 SAR (approx £218), which means if the value of the good exceeds this amount only then will duties by applicable, tax will need to be paid on all commodities regardless of its value.

We will contact consignees to obtain payment of VAT and duties.
However in the event the consignee refuses to pay VAT or refuses to accept the shipment, the relevant charges will be billed back to the customer in accordance with our Terms and Conditions. An administration fee may be applicable.

India Cyclone - Nisarga

Applies to those customers who use Air Express, Air Classic, DPD Direct & International Mail 

Please be advised that Cyclone Nisarga has hit the south of Mumbai, the capital of
Maharashtra state. This has caused widespread disruption, with evacuations taking place.

As a result, delivery delays are to be expected in this area.

We will continue to monitor the situation closely and will provide updates as soon as
further information becomes available.

New Norwegian VAT Scheme 

Applies to B2C sellers to Norway 

From 01 April 2020, the Norwegian Tax Authority will introduce a new VAT scheme - VAT On
E-commerce (VOEC). B2C sellers to Norway should register for the scheme with the Norwegian tax authority. This can be done on:

https://www.skatteetaten.no/en/business-and-organisation/vat-and-duties/vat/foreign/e-commerce-voec/register/

Registration is mandatory for any customer sending more than 50,000 NOK (approx £3790) of goods to Norway annually. Sellers must supply their VOEC number for shipments of less than 3,000 NOK (approx £230) in value, otherwise this may incur delays.

VAT on E-commerce (VOEC)