Service Updates

UK Service Bulletin



International Service Bulletin

DPD Classic Update

Applies to those who use DPD Classic

Due to high parcel volume at destination, approximately 2,750 parcels (collected 15th January) have not been unloaded and have missed onward connections to France and Switzerland.

Please expect a 24 hour delay to service.

French & Spanish Territories - Missing invoices

Applies to customers who use DPD Classic

Please note that all of the below territories cannot be serviced by DPD Classic.

French Territories (97000 - 98890 Zip Codes)
French Guiana, French Polynesia/Tahiti, Guadeloupe/St Barthelemy/ St Martin,Martinique, New Caledonia, Reunion Island.

Spanish Territories
Ceuta (51001 - 51080), Canary Islands (35000 - 38999), Melilla (52001- 52080).

Customers who wish to send to these destinations need to do so using the Air services only, ensuring they select the appropriate country code and not France (FR) or Spain(ES) as the destination country.

Please note a commercial invoice is mandatory for all.

Bahrain Value Added Tax changes update

Applies to customers using Air Express & Air Classic

Following on from International Notice 1273

Bahrain Customs have advised that effective immediately, Value Added Tax (VAT) of 5% will only be applicable on parcels with a value of over 300 BHD (approx ?625).

We have also been advised that the following process for the collection of any applicable VAT has been implemented.

Business to Business - the VAT amount will be collected from the receiver.
Business to Consumer - the VAT amount will be charged back to the shipper.

For B2C shipments, any applicable VAT charges will be invoiced by DPD to the shipper.

Any applicable duties will be collected in country from the receiver.

Service to South Korea suspended

Applies to customers using DPD Direct

Please note that the service to South Korea on DPD Direct only will be suspended.

The last collection for this date will be on Thursday 17 January 2019.

Any parcels shipped after this date will be returned to the sender.

Alternative services are available on Air Express and Air Classic.