Service Updates



UK Service Bulletin


International Service Bulletin

DPD Offshore Delays 

Applies to those customers who use DPD Two Day and DPD Next Day. 

Republic of Ireland - Two Day
Due to loading capacity restrictions on the ferry, approximately 1,100 parcels (collected 18th July) have missed connections.

Please expect a 24 hour delay to service.

Northern Ireland and ROI - Next Day
Due to a vehicle breakdown, approximately 400 Northern Ireland and 100 Dublin parcels (collected 19th July) have missed connections

Please expect a 24 hour delay to service.

DPD Classic Delays (update)

Applies to those customers who use DPD Classic. 

Netherlands - Best
Due to Eurotunnel delays, approximately 1,100 parcels (collected 18th July) have missed connections to Benelux, Czech Republic, Poland, Bulgaria, Greece, Hungary, Finland, Sweden, Latvia, Lithuania, Iceland and Norway.

Please expect a 24 hour delay to service.

DPD Classic Delays (update)

Applies to those customers who use DPD Classic. 

France - Chilly
Due to an Operational issue at destination hub, approximately 5,500 parcels (collected 17th July) have not been unloaded, and will miss connections to France and Switzerland.

Please expect a 24 hour delay to service.

We expect the destination hub to have operations as normal from this evening onwards.

DPD Classic Delays

Applies to those customers who use DPD Classic. 

France - Chilly
Due to delays en route, approximately 550 parcels (collected 16th July) have not been unloaded and have missed connections to France and Switzerland.

Please expect a 24 hour delay to service.

Germany and France
Due to higher then expected volumes, approximately 1,100 parcels (collected 16th July) are held in the UK and have missed connections to Germany and France.

Additional capacity will be put in place to ensure all volume will be moved this evening.

Classic POD Availability

Applies to those customers who use DPD Classic. 

Please be advised, that due to a system issue, images of PODs on the DPD Classic service may not be visible on the DPD website and MyDPD. This does not mean parcels are not delivered.

DPD UK are working to resolve this issue as a matter of urgency.

An update will follow when further information is available.

Extended Post Office Hold Time (France)

Applies to those customers who use DPD Direct. 

Due to the prolonged absence of French customers for summer holidays, parcels that can't be delivered to a home address will be held at the post office for an extended period

From July 13th until August 25th, parcels will be held for up to 30 calendar days

1st July 2018

Introduction of GST for low value items to Australia

Applies to those customers who use DPD Direct, Air Express and Air Classic.

Please be aware that the Australian Taxation Office has confirmed that it plans to introduce new rules around the capture of Good Sales Tax from 1st July 2018.

This GST would only would only apply to retailers whose turnover within Australia is more than AU$75,000 per annum.

It is the responsibility of the retailer to confirm whether they are liable for this tax and register with the Australian Taxation Office if needed. 

They must then capture this GST from consumers at checkout for all low value shipments (AU$1,000).

Please see the attached pack which acts as guidance of these changes, this should not be considered as a substitute for the services of professional tax advisers.

DPD will be making the necessary changes to our operation to allow retailers to be compliant however, we would recommend that retailers engage professional tax advisers to discuss the impact of this change on their business.