Service Updates




UK Service Bulletin

We will also let your customers know of the delay if you have provided their contact details to us. So please help us by ensuring we have their mobile phone number and or email address.

International Service Bulletin

Tuesday 21 November

International Notice 1126

Service Information - Introduction of VAT in United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA)

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Effective from 1st January 2018, United Arab Emirates  (UAE) and Kingdom of Saudi Arabia (KSA) have announced the implementation of Value Added Tax (VAT) at the rate of 5%. 

In accordance with the local laws and regulations, we will be required to charge VAT at the applicable rate on all imports of Goods into UAE and KSA and on services effective from 1st January 2018.

Import VAT at the rate of 5% will be payable on imports of goods based on the value of shipments cleared at Customs, subject to specific exemptions under applicable law. 

Furthermore, Import VAT will also apply on Customs duty, if applicable, based on the value of declared shipments. 

UAE duty threshold - 1000 USD

KSA duty threshold - 1500 USD

For more information on VAT in UAE, you may visit the website of the Ministry of Finance on: https://www.mof.gov.ae/En/budget/Pages/VATQuestions.aspx#faq2

or the Federal Tax Authority website on: https://tax.gov.ae/index.aspx

For more information on VAT in KSA, you may visit the website of GAZT on: https://www.gazt.gov.sa/dzit_logon/MenuItems.jsp?menu_id=vatfaq&portalapp=x&ume.logon.locale=en

There are further changes to Customs processes in Saudi Arabia expect that we will advise of in due course. 

 

Tuesday 21 November 

International Notice 1127 - Saudi Arabia Flooding

Applies to those customers who use Air Express, Air Classic and International Mail.

Inclement weather conditions in Jeddah have caused severe flooding. Currently no parcels destined for Jeddah are impacted, but they may experience delays.

We will continue to monitor the situation and will provide further updates as appropriate.

 

Wednesday 22 November

International Notice 1129 - Changes to Russian Clearance Processes for B2C shipments

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Effective from 7th December 2017, Russian Customs will require additional information as part of the clearance process from B2C shipments. DPD have an existing process in place to capture consignee passport information. 

The following pieces of information will also be required:

 

  • Consignee's VAT number.
  • "Issued by" - name of the body, which has issued the passport in addition to the passport details.
  • The URL for the product per item.
This information will be required in order to clear any product through Customs. 

Our suppliers are working on amending the processes currently in place to capture passport information to include the additional requirements.

We will update as soon as we have further information on this process.


Wednesday 22 November

International Notice 1130 - Eurotunnel Maintenance (update)

Applies to those customers who use DPD Classic, DPD Direct and International Mail

Eurotunnel have announced that they are continuing essential maintenance to shuttle trains this week and therefore the service continues to run a reduced timetable. We have seen an increase in departure frequency since the beginning of the week. Business as usual is expected from Friday 24th November. 

Please be aware that parcels collected this week bound for Europe may incur a 24 hour delay, as may parcels coming inbound from Europe.

We will monitor the situation closely to ensure delays are minimised, and will continue to update if there are any significant developments.