Service Updates

UK Service Bulletin

Eid Celebrations 2018 - Monday 18th June 

Please be advised that as the Eid celebrations commence there will be likely delays in postcodes B10.

We are monitoring the situation closely and will update as necessary.

Wednesday 13 June

Please be advised that the Queen and The Duchess of Sussex are visiting Chester on Thursday 14 June and there will be road closures in the following postcodes:

  • CH1
  • CH2
  • CH3

Due to these closures we expect a number of parcels to be delayed, however as always we will enadeavour to deliver your parcels as soon as possible.

International Service Bulletin

Heavy Rain and Flooding in Northern and Central France

Applies to those customers who use DPD Classic, Air Express, DPD Direct and International Mail.

Due to heavy rain and flooding in Northern and Central France, delivery delays are to be expected in affected areas.

Most heavily impacted areas are Rouen, Angers and Nantes.

Further information will be provided accordingly.

11th June - 15th June

Singapore (USA - North Korea Talks)

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail. 

Due to the scheduled meeting of Heads of States (Donald Trump and Kim Jong Un) to be held in Singapore, security restrictions have been put in place including several road blocks.

As a result, shipments destined to Singapore may see delays between 11th June and 15th June.

Customs Processing Delays: Saudi Arabia and Kuwait 8th June 2019

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Further to International notice - Ramadan and Eid Ul Fitr, due to an increase in imports into Saudi Arabia and Kuwait, Customs are currently experiencing processing delays, which can be up to 3 days.

We will continue to monitor the situation closely and will provide further updates as appropriate.

16th May - 14th June

Ramadan and Eid Ul Fitr

Applies to those customers who use DPD Express, Air Classic, DPD Direct and International Mail Services


The month of Ramadan is expected to commence from 16th May and continue until 14th June, dates may vary depending on Country. Deliveries to any of the countries listed below may be impacted due to a change in the working hours, for this period only.

Please note during the month, working hours and staff will be reduced, this may have an impact on deliveries and Customs processing.

Eid Ul Fitr (expecred from 14th June)

During the Eid celebration, there will be no deliveries to the Countries listed below. Exact dates will be confirmed closer to the celebration.

The following countries will be impacted; Bahrain, Bangladesh, Egpyt, Ethiopia, Iran, Iraq, Jordan, Kuwait, Libya, Morocco, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Sudan, Syria, Tunisia, United Arab Emirates and Yemen.

If anything changes we will provide further updates.

1st July 2018

Introduction of GST for low value items to Australia

Applies to those customers who use DPD Direct, Air Express and Air Classic.

Please be aware that the Australian Taxation Office has confirmed that it plans to introduce new rules around the capture of Good Sales Tax from 1st July 2018.

This GST would only would only apply to retailers whose turnover within Australia is more than AU$75,000 per annum.

It is the responsibility of the retailer to confirm whether they are liable for this tax and register with the Australian Taxation Office if needed. 

They must then capture this GST from consumers at checkout for all low value shipments (AU$1,000).

Please see the attached pack which acts as guidance of these changes, this should not be considered as a substitute for the services of professional tax advisers.

DPD will be making the necessary changes to our operation to allow retailers to be compliant however, we would recommend that retailers engage professional tax advisers to discuss the impact of this change on their business.