Service Updates



UK Service Bulletin

Wednesday 17th January

Snow continues to affect our operations across Scotland today

The heavy snow experienced yesterday and overnight has severely impacted our operations in Scotland. This morning we had 40 trailers stationary on the A74/M74 due to the adverse conditions, which means parcels have been delayed heading to our Scottish depots, as a result these will not be delivered today.

This also means parcels leaving Scotland for delivery elsewhere in the UK will be delayed.

Due to the high number of parcels that have been impacted by these weather conditions we expect disruption to our operations to continue for the rest of the week, but we will continue to provide regular updates, both by email and on our website.

For more information on the affected postcodes, please click the link below:

 

International Service Bulletin

Tuesday 13th February

Chinese New Year 2018

Applies to those customers who use DPD Classic, DPD Direct and International Mail.

Please be advised that the following Chinese New year will be observed from 15th February to 22nd February.

The schedule below shows, by country, the arrangements that will be in place over this period:

Date15th16th17th18th19th20th21st22nd
ChinaNNNNNNNY
Hong KongNNNNNNNN
IndonesiaYNNYYYYY
MacauNNNNNNNN
MalasiyaYNNYYYYY
SingaporeYNNYYYYY
South KoreaNNNYYYYY
TaiwanNNNNNNYY
VietnamYNNNNNYY

Y= Pick up, customs clearance and delivery services remains

N= Pick up, customs clearance and delivery services halted

Friday 9th February

Heavy Snow continues to cause major disruption to our parcel operations throughout France

Heavy snow, the worst experience since 1987, continues to disrupt our parcel operations throughout France, particularly in the Paris area where a driving ban had been put in place by the French authorities, although it has now been lifted.

The treacherous road conditions have led to severe traffic delays which have in turn had a major impact on this week's parcel deliveries throughout France. 

We are working closely with DPDgroup France and have diverted some deliveries to our other hubs, however the poor weather and road conditions have inevitably led to a backlog of parcels due for delivery. We will aim to get service back to normal as soon as possible and have plans in place to open our main hub this weekend as well as operating an additional hub from Monday.

A number of parcels routed via our Parisian hubs to Portugal and Switzerland may also be affected.

We will keep you informed of any further developments and please be assured our teams are working hard to minimise delays.

Wednesday 7th February

Adverse Weather Conditions - France

Applies to those customers who use DPD Classic, DPD Direct and International Mail.

Please be advised heavy snow is disrupting our parcel operations in Eastern and Northern France, particularly in the Paris area where there are a number of road closures. 

All vehicles bound for France last night arrived safely, however due to the severe weather conditions, the majority of parcels due for delivery today will be delayed. 

We expect these conditions to impact our delivery operation in Northern and Eastern France throughout the week.

We will keep you informed of any further developments and please be assured our teams are working hard to minimise delays.