Service Updates


UK Service Bulletin

There are no new updates.

International Service Bulletin

Monday 18 September

Hurricane Maria

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that service delays are to be expected in the Caribbean due to Hurricane Maria.

Hurricane Maria is predicted to increase in strength as it heads towards Guadeloupe, Dominica, St Kitts and Nevis, Montserrat and Martinique.

A hurricane watch is now in effect for Puerto Rico, the US and British Virgin Islands, St Martin, St Barts, Saba, St Eustatius and Anguilla.

We will continue to monitor the situation and provide further updates as soon as more information becomes available.

Monday 18 September

Hurricane Harvey Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

The remnants of Hurricane Harvey is still causing hazardous conditions in Texas and Louisiana. Although contigency plans are in place, some service delays and disruptions are still to be expected.

We will continue to monitor the situation and provide further updates as soon as more information becomes available.

Thursday 14 September

New B2C and B2B Import Regulations to India

Applies to those customers who use Air Express and Air Classic.

India Customs have introduced new courier Import Rules which are applicable with immediate effect.

B2B consignments:
Importer must have IEC (Import Export Code) and GST ID (Goods & Service Tax Identification). Commercial invoice must display HS Codes and be signed or stamped.

B2C consignments:
Importer must produce a copy of their Passport, PAN Number or AADHAR Number upon customs clearance. Commercial invoice must display HS Codes and be signed or stamped.

Failure to provide this information will result in the consignment being held until this information can be produced.

Tuesday 12 September

Hurricane Irma Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised we are continuing to see deliveries delayed due to the impact created by Hurricane Irma.

Deliveries destined to Florida, Georgia, The Caribbean, Central and South America are impacted.

We will continue to monitor the situation and provide further updates as soon as more information becomes available.

Monday 11 September

France nationwide general strike

Applies to those customers who use Air Express, Air Classic, DPD Classic, DPD Direct and International Mail.

Please be advised that as a result of the Nationwide general strike in France tomorrow, delivery delays are to be expected.

There may also be delays at the Eurotunnel which may impact other European countries as a result.

We are working to ensure delays are minimised, and we will continue to monitor the situation and provide further updates as soon as more information becomes available.

Thursday 7 September

Hurricane Irma Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised Hurricane Irma is currently close to Puerto Rico and moving west-northwest at 16mph with 185mph winds. The Dominican Republic, Cuba, Bahamas and South Florida are next on the projected paths.

Service delays and disruption are expected as a result of this.

Please be advised that suppliers based in Miami are temporarily closing hub operations with the imminent arrival of Hurricane Irma.

Shipments destined to Florida, Georiga, The Caribbean, Central and South America will be suspended during this period and held within the UK.

We continue to monitor the situation and will provide further updates as soon as more information becomes available.

Tuesday 5 September

Hurricane Irma - West Indies and Caribbean

Applies to customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that service delays are expected in the West Indies and Caribbean due to Hurricane Irma.

The following destinations will be impacted:

Anguilla, Antigua & Barbuda, Cuba, Dominica, France (Guadeloupe), France (Saint Martin), France (St Barthelemy), Montserrat, Saba, Saint Esutatius (Netherlands Autilles), Saint Kitts & Nevis, United States (Puerto Rico), United States (Virgin Islands) and Virgin Islands.

We are closely monitoring the situation and will provide updates as soon as further information becomes available.